Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Twomlows Limited on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Twomlows Limited. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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Limited data.
ReviewSolicitors uses our community data to show you how many clients used Twomlows Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Twomlows Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Limited data.
ReviewSolicitors uses our community data to show you how many clients used Twomlows Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Twomlows Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Twomlows Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
You may want to discover a firm with an established and proven reputation on ReviewSolicitors
Client Reviews
Valerie
Collected on:
This should have been a straight forward case. The will was clear and concise which was done at Twomlows years ago. I needed to get this sorted as soon as possible due to illness, but was not bothered with our situation. Very nice on phone but did not deliver.
Very very disappointed with my treatment making my illness worse with the stress.
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Matter Type:
Residential Conveyancing
P S
Collected on:
If you are expecting a prompt and professional service where you are respected and valued as a Client and customer, DO NOT use the conveyancing department of Twomlows.
They rarely reply to emails, do not return calls and go on leave and remain uncontactable for weeks on end. They do not share important information with Clients, don't keep them updated on the progress of the case and are generally unhelpful. They don't follow their own Terms and Conditions and any agreed terms are ignored.
When a concern is raised, rather than address it in a professional manner and seek a resolution, they are more likely to ignore, insult and blame the Client and refuse to represent them. They are arrogant and unaccountable; referring to their clients as being less favourable than criminals.
While I was hoping to complete on a set date, just 2 days before they refused to act for me and informed the vendors solicitors they were no longer representing me, throwing the entire purchase into jeopardy.
You have been warned!
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Matter Type:
Child Law
Hannah
Collected on:
This review is for a different branch.
Explained to a lovely lady on the phone that we needed an appointment that week as my husband was away the following week and then we had something that was being looked at in court the following Monday. Appt booked for 4pm on a Friday. Turned up and we were not expected but asked them to check in the diary and we had actually been put in by a person that had conveniently left the day before. Turns out the solicitor we were meant to see wasn’t in on a Friday anyway. Left to wait in a side room with flies flying around whilst having to listen to a woman In the office next door moaning about how awful a week they’ve had whilst they tried to scramble something together. Shoddy shoddy service. Don’t waste your time or money.
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Matter Type:
Purchase and Sale
Christine
Collected on:
This review is for a different branch.
I instructed Twomlows in Monmouth to conduct the conveyancing on my property. Whilst I do not doubt the authentic niceness of some of the people there, the service was truly dreadful, culminating in my completion funds going astray due entirely to their error. I spent the whole weekend extremely anxious as to why my ex partner had received his share of the funds (on completion) but I had received nothing. I asked several times for a copy of Twomloes' complaints procedure, but nothing was ever forthcoming. Eventually, I was offered £100 "compensation" which I rejected. This was then doubled to £200. Perhaps worse than anything was the total and complete lack of empathy shown by partner, Chris Prigg, once the error had been rectified (through hours - literally- of my time on the phone). He was difficult to contact, curt and didn't even offer to pay my "compensation" by BACS (offering only by cheque). I would never ever use this firm again - and would urge others to avoid them. Even putting aside the fiasco on completion (and the afternath) their service really was dreadful.
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