I was referred to Burys Solicitors via another agency for my tenancy deposit being unprotected and claiming from my landlord against this.
I found communication really lacking. I never really knew what was going on, had to chase for updates, was getting constant email reminders to sign a form I didn't need to sign. Queries about another form were replied to with "sign the form" response without actually addressing any of my questions. They should have kept me updated with what was happening, what they'd sent to landlord, what my next steps were, when the compensation would be paid, etc. But I got nothing unless I chased it myself.
After a few months I got the compensation, of which the solicitors took a 25% cut AND claimed their fees from the landlord, so a nice earner for them given they barely spoke with me! I wouldn't use them again.