Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Russell - Cooke LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Russell - Cooke LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Russell - Cooke LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Russell - Cooke LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Russell - Cooke LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Russell - Cooke LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Russell - Cooke LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
You may want to discover a firm with an established and proven reputation on ReviewSolicitors
Client Reviews
Maureen
Collected on:
Slow service and fees change without explanation. At the beginning, they stated the fees that would be owed for the services. Then, months later, was told that much higher fees were due for the same services (nothing additional). When asked for an explanation of this, they did not give one, yet demanded payment of the newly amended higher fees. Unprofessional and disappointing.
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Bee
Collected on:
I did not have a good experience with the Probate team. Poor communication and they put you on a treadmill with their legal fees. I couldn't believe it when the final bill was calculated. I never leave bad reviews, but I was really upset and had to share.
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Matter Type:
Residential Conveyancing
Anna
Collected on:
I have used Russell-Cooke for conveyancing a few times now and each time I have been provided with excellent client care from beginning to end. I was kept informed of the progress of my transaction throughout and any queries were answered quickly and clearly. I would not hesitate to recommend the firm.
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Matter Type:
Medical Negligence
Gillian
Collected on:
What a thoroughly professional approach Janice Gardner and her team took in conducting my complex medical legal claim over a period of four years. Throughout this time I was consulted and kept informed of all the major issues involved. Janice's team were always approachable, supportive and completely thorough in their investigations ensuring I received the best possible representation and outcome.
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Lawrence
Collected on:
I was tempted to find a cheaper firm to handle my case but I'm glad I didn't. Rachel has been first class throughout the process. Whilst our case hasn't been the most straightforward she has kept in regular contact and given clear and practical advice. I would thoroughly recommend Russell-Cooke.
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Matter Type:
Employment Law
Eugenia
Collected on:
I have used Russel- Cooke twice and they have been excellent. I received prompt, personalised help with both an employment and family issue and would highly recommend them. Profesional, diligent but most importantly I felt safe in their hands and my questions were heard and attended to.
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Matter Type:
Residential Conveyancing
Lakhraj
Collected on:
I've been using Russell-Cooke for years for my conveyancing and family related services and have always found them to be honest, direct and efficient. I have recently reinstructed them for another property purchase because I know they will be sensible, realistic and go the extra mile if need be. I would strongly recommend them (and have done to family and friends).
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Matter Type:
Residential Conveyancing
Mark
Collected on:
We have been clients of Russell Cooke for over 30 years and have always found their service to be professional, friendly and efficient. Recently, Russell Cooke handled the sale of a property where the buyers desired a fast turn around. From accepting the offer to completion Russell Cooke expedited the transaction in just three weeks! Excellent service. Mr & Mrs Taylor
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Matter Type:
Children
Jane
Collected on:
I can strongly recommend, and I know of other people who were also very happy with the respectful, honest and professional service received from the Putney branch of this firm.
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Andrea
Collected on:
This review is for a different branch.
Dealing with the death of a loved one can be a traumatic event. Having to deal with attorneys who are handling the division of assets as it relates to the estate of your loved one, where the attorneys do not care, is just disheartening. My loved one passed away in 2021 and to date, I am unable to get any information as to when the estate will be resolved. The customer service is awful. Erica John-Marie does not respond to emails or provide any information. There is no sense of urgency and further, no explanation or provision of a time frame of when the estate may be resolved. Information is incorrectly and falsely reported and there is no contact by anyone at Russell Cooke to explain why or when the false information would be rectified. There is absolutely no discussion as to what the issues are - not even in a general sense. Just awful! I am wowed by this awful treatment!
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