Matter Type:
Disputed Wills
Marion
Collected on:
Disputes team is a joke
AVOID! This is to do with the disputes team. Incredibly overpriced for extremely bad service. My bill was outrageous, but I assumed because they are supposed to be top solicitors. I found this was not the case, the solicitors on my case did nothing for me and have the opposition huge concessions. Note the oppositions solicitor was less reputable (local, outside London) solicitor with a much lower rate!!! I would have been better off without them. They are also extremely slow with responses which added to delays. Every time I complained and brought up the fact things were not going well, I was dismissed and given 3 pages of jargon waffle. To make matters worse, they PROMOTED the solicitor on my case who did an awful job, including sending the opposition a DRAFT of a settlement agreement with my comments on it. I was told it was "no big deal" and "these things happen". They have no understanding how negotiation works and how key information is. Save yourself a lot of money and find a different firm.
A representative from Forsters LLP responded to this review on 16 December, 2024:
We are concerned to read your feedback and are truly sorry to hear that our services did not meet the expectations you’d expect from a leading law firm. We take all feedback seriously and are committed to providing the best possible service to our clients. Any complaints are dealt with by our complaints partner in accordance with our complaints procedure. We value your input and we're sorry not to be able to resolve this matter to your satisfaction.
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