Arrow Conveyancing Limited

If Arrow Conveyancing were a performance, they'd be the sort where the audience leaves at interval and demands a refund.

Their three-week prelude of silence before even assigning a solicitor (despite doing through ID checks on me and demanding more information about me than my own government possess, as well as taking payment) wasn't so much a dramatic pause as a complete power cut.

Telephones at Arrow appear to be purely decorative items, like those plastic fruits some people keep in bowls. Emails vanish into the ether, returning weeks later with the informational equivalent of "we've received your message and thought we'd ignore most of it."

We received our updates from the seller and estate agent, rather like getting test results back from the hospital porter.

Despite being first-time buyers without a chain, we somehow managed to become the weak link in someone else's — a remarkable achievement, like winning a race you hadn't even entered.

Then there's Adam Houghton, senior conveyancer extraordinaire, a man so elusive he could teach masterclasses to Houdini. His professional title should be "Head Spectre" rather than solicitor. The chocolate teapot of the legal world – except a chocolate teapot has the good grace to announce its uselessness immediately rather than stringing you along for months with the promise of competence never delivered.

When the day of exchange arrived (thankfully, our sellers text us to announce it was such a day, so naturally I spent hours futily attempting to contact Adam from 'the other side'), Mr. Houghton materialized at 17:06 with deposit details, announcing "everyone was ready to exchange" with all the timing of someone arriving at a funeral reception to announce the deceased had, in fact, passed away. Sadly, my bank closed at 16:30pm.

The grand finale came the night before key handover — silence all day, then a last-minute email at 18:06: "You're short by X amount due to information I had but didn't read, can you transfer now?" As though asking for spare change for the parking meter rather than substantial sums of money to complete a house purchase.

I've had more prompt responses from my great-aunt Mabel, and she's been dead since 1997. At least she has the legitimate excuse of decomposition rather than professional indifference.

Would I recommend Arrow Conveyancing? You'd be better off hammering nails into your own eyeballs while filling out your own legal paperwork with your feet. It would be less painful, more productive, and you'd still have finished before they answered their bloody phones.

⭐☆☆☆☆ A Complete Nightmare – Avoid Like the Plague

If I could give negative stars, I would. This company is, without question, the most incompetent, unprofessional, and outright disgraceful excuse for a solicitors and surveying firm I have ever had the misfortune of dealing with. Frankly, calling them a business feels generous — it’s more like a chaotic circus run by clueless amateurs who couldn’t organize a tea party, let alone a property purchase.

Let me paint you a picture: You’ll call them dozens of times — not exaggerating — and be met with an endless, soul-crushing silence. On the rare occasion you do get through, you’ll be greeted with the kind of indifference that makes you wonder if they actively resent you for existing. Emails vanish into the void, never to be acknowledged. Urgency? Professionalism? Basic human decency? Forget it — they operate on their own timeline, and that timeline is glacial.

And then there’s Allison Allwood — the so-called case handler. Frankly, calling her a “case handler” is laughable. She couldn’t handle a shopping list, let alone a property transaction. Cold, dismissive, and utterly incapable of answering a straightforward question — when you do manage to track her down (which feels like trying to contact the dead), you’ll be met with vague excuses and an attitude that makes it clear she’d rather be anywhere else than dealing with you.

But the real kicker? After dragging their feet for months and causing delay after delay, they had the audacity to hold the completion hostage until payment was made — payment for a service they barely even provided! And just when you think the nightmare is over, they come crawling back with three separate petty bills — one for £21, another for some random fee they couldn’t even explain, and a third that seemed to be conjured out of thin air. It felt like they were determined to bleed you dry, down to the last penny.

It’s almost comical how bad they are — except there’s nothing funny about the emotional and financial stress they’ve caused. This company is a black hole of incompetence and arrogance, and if you value your sanity, your time, and your money, you’ll stay as far away from them as humanly possible. I wouldn’t trust them to handle a game of Monopoly, let alone a property transaction.

Run. Fast. In the opposite direction.

Dealing with Arrow Conveyancing has been terrible, one of the worst experiences of my life. They’ve done so many things in these six months that I can’t even remember them all—it has been exhausting. At some point, I even started to wonder if they were scamming me and whether they were actually real solicitors. And they even lied to me—they told me they were waiting for responses from the agency, but when I went there in person, the agency called them and confirmed it wasn’t true. Delay after delay, and every time I contacted them, they kept asking for the same information I had already provided. Their communication with each other was even worse than their communication with me. I wouldn’t recommend them even to my worst enemy. A natural birth without an epidural would have been less painful. If I had to give them a rating, it would be minus 10. After three months of working with them, I broke my leg in December. I asked them if I could have the house by the end of February so I could arrange the move. I contacted them at the end of February, only to find out that they had put everything on hold and done absolutely nothing just because I had broken my leg. They basically told me that they could now start working on my case again… I wanted to cry like a child. I was sure I would get the house by the end of February, and I had already booked time off to move.

After another month of lies and delays, and with no idea what they were even waiting for, I had to push them and told them that if I didn’t get the house within a week, I didn’t want it anymore. Magically, they handed it over exactly a week later. I was more shocked than ever.

On top of that, the broker who put me in touch with them gave me an initial quote, but they ended up charging me nearly double. I don’t even know why I paid them because it felt like I was the one doing their job, chasing everyone. They should have paid me. After that I went on Google to see the reviews and I wish I had done this before! Everybody had been in contact with them had had the worst experience of their life!

Stay away from these people—they will ruin your life.

DO NOT USE ! Terrible firm & possibly the worst in the country! Read their feedback !
Do not risk it !

Kayleigh was supportive from start to finish with my house sale, nothing was ever too much. Always contactable, always answered emails in a timely manner, was always friendly and just generally provided a great service and experience. Would highly recommend to anyone.