Arrow Conveyancing Limited

Our experience with Arrow Conveyancing was extremely poor from start to finish, and I would strongly advise others to avoid using them based on what we went through.

From the outset, the process was disorganised. We were chased repeatedly to complete the onboarding process despite having done so days prior. When we were finally assigned a conveyancer, Rianne Cross (now Jordan), we encountered constant problems. She requested multiple documents we had already submitted, claiming they were not visible on the portal. Communication was virtually non-existent — emails and calls went unanswered, and when contact was made, it was often to chase information that had already been provided weeks earlier. Then, silence again.

At one point, we received contracts to sign with incorrect names. Rianne also changed her email address following a name change but failed to set up an out-of-office or forwarding system, resulting in further delays and confusion — which we were then blamed for. At every stage, there were issues and zero proactive communication. Rianne appeared either severely overworked or entirely out of her depth.

After escalating complaints and threatening to involve the ombudsman, we were reassigned to another conveyancer. While this initially showed promise, the same problems quickly resurfaced — including outright misinformation regarding delays, which we were able to verify through direct contact with our buyer.

The only positive note was our eventual assignment to a third conveyancer, Sarah Read, whose professionalism and efficiency were a marked improvement. Unfortunately, by that point, the reputational damage and stress caused by the process had already taken its toll.

This experience was needlessly difficult and deeply frustrating. Based on our experience, we would not recommend Arrow Conveyancing!

Case handler Robin.
We completed in less than 2 months which is why I’ve scored so high.
Robin was good she would give us a call an fill us in on updates.
We were under a lot of pressure from the seller to complete.
The only thing that pulls it down to 4 star is the ability to contact the company. If you pressed the option and nobody answered it went into a silly loop that didn’t have an ending and on a few occasions it would say something like “nobody is available to take your call” and then put the phone down which is pretty frustrating.

Sometimes it was frustrating but I think that was more the pressure from the seller than Arrows standard SLA’s which again weren't terrible.
If I remember their service levels is 48 hours which is fine when a purchase is going at normal speed but when you have 45 days to complete 48 hours each contact feels like a long time.

Robin always called when we asked and kept us updated so honestly no problems with that side of things.

If Arrow Conveyancing were a performance, they'd be the sort where the audience leaves at interval and demands a refund.

Their three-week prelude of silence before even assigning a solicitor (despite doing through ID checks on me and demanding more information about me than my own government possess, as well as taking payment) wasn't so much a dramatic pause as a complete power cut.

Telephones at Arrow appear to be purely decorative items, like those plastic fruits some people keep in bowls. Emails vanish into the ether, returning weeks later with the informational equivalent of "we've received your message and thought we'd ignore most of it."

We received our updates from the seller and estate agent, rather like getting test results back from the hospital porter.

Despite being first-time buyers without a chain, we somehow managed to become the weak link in someone else's — a remarkable achievement, like winning a race you hadn't even entered.

Then there's Adam Houghton, senior conveyancer extraordinaire, a man so elusive he could teach masterclasses to Houdini. His professional title should be "Head Spectre" rather than solicitor. The chocolate teapot of the legal world – except a chocolate teapot has the good grace to announce its uselessness immediately rather than stringing you along for months with the promise of competence never delivered.

When the day of exchange arrived (thankfully, our sellers text us to announce it was such a day, so naturally I spent hours futily attempting to contact Adam from 'the other side'), Mr. Houghton materialized at 17:06 with deposit details, announcing "everyone was ready to exchange" with all the timing of someone arriving at a funeral reception to announce the deceased had, in fact, passed away. Sadly, my bank closed at 16:30pm.

The grand finale came the night before key handover — silence all day, then a last-minute email at 18:06: "You're short by X amount due to information I had but didn't read, can you transfer now?" As though asking for spare change for the parking meter rather than substantial sums of money to complete a house purchase.

I've had more prompt responses from my great-aunt Mabel, and she's been dead since 1997. At least she has the legitimate excuse of decomposition rather than professional indifference.

Would I recommend Arrow Conveyancing? You'd be better off hammering nails into your own eyeballs while filling out your own legal paperwork with your feet. It would be less painful, more productive, and you'd still have finished before they answered their bloody phones.

⭐☆☆☆☆ A Complete Nightmare – Avoid Like the Plague

If I could give negative stars, I would. This company is, without question, the most incompetent, unprofessional, and outright disgraceful excuse for a solicitors and surveying firm I have ever had the misfortune of dealing with. Frankly, calling them a business feels generous — it’s more like a chaotic circus run by clueless amateurs who couldn’t organize a tea party, let alone a property purchase.

Let me paint you a picture: You’ll call them dozens of times — not exaggerating — and be met with an endless, soul-crushing silence. On the rare occasion you do get through, you’ll be greeted with the kind of indifference that makes you wonder if they actively resent you for existing. Emails vanish into the void, never to be acknowledged. Urgency? Professionalism? Basic human decency? Forget it — they operate on their own timeline, and that timeline is glacial.

And then there’s Allison Allwood — the so-called case handler. Frankly, calling her a “case handler” is laughable. She couldn’t handle a shopping list, let alone a property transaction. Cold, dismissive, and utterly incapable of answering a straightforward question — when you do manage to track her down (which feels like trying to contact the dead), you’ll be met with vague excuses and an attitude that makes it clear she’d rather be anywhere else than dealing with you.

But the real kicker? After dragging their feet for months and causing delay after delay, they had the audacity to hold the completion hostage until payment was made — payment for a service they barely even provided! And just when you think the nightmare is over, they come crawling back with three separate petty bills — one for £21, another for some random fee they couldn’t even explain, and a third that seemed to be conjured out of thin air. It felt like they were determined to bleed you dry, down to the last penny.

It’s almost comical how bad they are — except there’s nothing funny about the emotional and financial stress they’ve caused. This company is a black hole of incompetence and arrogance, and if you value your sanity, your time, and your money, you’ll stay as far away from them as humanly possible. I wouldn’t trust them to handle a game of Monopoly, let alone a property transaction.

Run. Fast. In the opposite direction.

Dealing with Arrow Conveyancing has been terrible, one of the worst experiences of my life. They’ve done so many things in these six months that I can’t even remember them all—it has been exhausting. At some point, I even started to wonder if they were scamming me and whether they were actually real solicitors. And they even lied to me—they told me they were waiting for responses from the agency, but when I went there in person, the agency called them and confirmed it wasn’t true. Delay after delay, and every time I contacted them, they kept asking for the same information I had already provided. Their communication with each other was even worse than their communication with me. I wouldn’t recommend them even to my worst enemy. A natural birth without an epidural would have been less painful. If I had to give them a rating, it would be minus 10. After three months of working with them, I broke my leg in December. I asked them if I could have the house by the end of February so I could arrange the move. I contacted them at the end of February, only to find out that they had put everything on hold and done absolutely nothing just because I had broken my leg. They basically told me that they could now start working on my case again… I wanted to cry like a child. I was sure I would get the house by the end of February, and I had already booked time off to move.

After another month of lies and delays, and with no idea what they were even waiting for, I had to push them and told them that if I didn’t get the house within a week, I didn’t want it anymore. Magically, they handed it over exactly a week later. I was more shocked than ever.

On top of that, the broker who put me in touch with them gave me an initial quote, but they ended up charging me nearly double. I don’t even know why I paid them because it felt like I was the one doing their job, chasing everyone. They should have paid me. After that I went on Google to see the reviews and I wish I had done this before! Everybody had been in contact with them had had the worst experience of their life!

Stay away from these people—they will ruin your life.