This review is for a different branch.
Manak made a huge error when dealing with the probate sale of my parents in law's property (forgetting to send out the contracts to three parties for signature!) but they were very apologetic with this and saw things through afterwards.
So when it came to selling our own property and purchasing another, we gave them the benefit of the doubt (mistakes do happen) and instructed Manak.
The subsequent experience was very mixed. While some of the standard work was as expected and the sale and purchase were both achieved, this was overshadowed by a number of issues:
1) sending updates to an incorrect email address so we didn't receive these until we chased up 6 days later which shows lack of basic attention to detail,
2) no apology given even though we formally requested an apology for this error,
3) having so many different staff deal with our work with confusing messages about who is dealing with what and not knowing who to contact day to day,
4) sending a completion statement to us having forgotten to complete actions such as purchasing indemnity insurance and to update us on changed requirements
5) sending us a final bill when we were actually in credit and they owed us money.
The impact of all of this is that we had to spend a LOT of time chasing and following up as our confidence waned in their abilities to keep on top of things and where we felt we had to check everything that they were supposed to check in case they hadn't done it.
Needless to say, I would not recommend this firm.
