Property Legal (Manchester) Limited

This review is for a different branch.

Absolutely terrible and careless service by PLS Solicitors particularly case handler Jackson Keats. I purchased my house through PLS Solicitors in Nov 2020 and again contracted them for conveyancing services to sell the same house on 3rd Sep 2024 (PLS Case Ref 614668). But found that a lot of important documents were missing as were not obtained by them during original purchase. A case of extreme negligence. Communication was awful and extremely delayed, in fact, Jackson did not care to respond until I call and send reminder emails...and many times he lied about progress. I complained to his Manger Caroline but nothing improved as she was also slow and did not care for client. After almost three months of stress and spending extra costs, I formally lodged complaint to directors and senior management of PLS Solicitors but received stereo type reply and no concrete action taken to resolve the issues despite lapse of a month. Now almost four months and 20 days passed but they failed to fully respond to the enquiries from buyer's solicitors with required documents, raised on 16 Sep 2024. Hence, they failed to contract exchange as yet. Now, I am going to file legal case and complaints to relevant authorities against them for spoiling the sale deal and causing us loss of money, time, efforts. Suffered a loss of several thousand pounds and continuous mental stress. I read a lot negative comments about awful services and unhappy customers of PLS Solicitors. As I am initiating legal proceedings against them so would appreciate if other victims/unhappy customers can join hands with me (without cost sharing) so we can fight for our legal right and compensation. MUST AVOID TO SAVE YOUR LIFE & MONEY!!

This review is for a different branch.

Not only was their completion statement twice the amount they quoted me. But I had to chase them every step of the way. On the day of completion they were late starting the transfer of funds, despite having the money for over a week. Then sent an email, rather than calling, to say they had got the wrong amounts due to an error on their end. It was delay after delay, despite being no chain. Absolutely shocking. Would 100% advise to NOT use them.

This review is for a different branch.

Worst company i have ever dealt with , no communication , had to send documents multiple times , estate agents and vendors solicitors could not get any replies from them
Will never use them again
Queried a charge for £315 for acting on behalf of the lender (Halifax) …to just be told it can be taken off with no explanation what it was , if i hadnt of questioned this they would have simply charged me an extra £315

This review is for a different branch.

I would avoid doing business with PLS Solicitors. I was doing a remortgage, so time was of the essence. I would have thought PLS Solicitors would have understood this. They took days to respond to emails and ask for documents that I had already sent. Their communication was extremely poor and have much to be desired. In the company, it seems that the right hand doesn’t know what the left hand is doing. Adding to all that, I was sent another client redemption statement. I can’t believe that I paid over £1000 for this service. I wouldn’t use them or recommend them to anyone.

This review is for a different branch.

Whilst the case worker was lovely at the end and she did her utmost with the exchange process and completion, I felt she was over worked which led to major items being missed such as a Lease Extension on the shared ownership property I was selling.
First, the account for my sale was closed by their own doing and it was only after my state agent raised it months later which further delayed the process in which my case worker had to play catch up.
I am also finding out now that the property I bought have significant flood risk and I was not made aware nor advised to have a structural survey done.
I am disappointed with the whole experience esp. when you pay so much for their services you expect them to be thorough and advice you throughout this stressful process.

This review is for a different branch.

Poor service from start to finish.

Would not recommend PLS. We used them as our estate agent recommended them and suggested their clients are normally prioritized.
To start, we did not hear from PLS for a few days after our agent instructed them on our behalf, we had to chase and they eventually contacted us saying we "fell through the net", how does one fall through the net?

Throughout the whole process the communication has been awful, we only receive information when we ask for it and even then we only receive short replies with very little information, I contacted our case worker to try and improve the communication as we were first time buyers and a little guidance would have helped but nothing improved from PLS.
I twice asked to speak with a supervisor/manager and was twice told I would be contacted and I'm still waiting for that call.

The tracker is a good idea but it didn't get updated unless I asked why it hadn't, so what's the point in having a tracker if it isn't used by your case workers.

During the whole process I felt like I was an inconvenience to our case worker and like she had better things to do than help me, I was made to feel like our case was the least important.

In one case we were waiting for a document dated 29/6 and only after chasing we received it 25/7.

PLS made our whole process more stressful, more difficult and longer than it should have been, we were first time buyers buying a chain free property and it should not have taken as long as it did.

Would never use again and would never recommend!!