Owen Paulo Legal Limited

08081967020

Owen Paulo Legal Limited are a niche firm that specialise in Resale Shared Ownership transactions and Staircasing transactions (alongside Lease extensions, Remortgages, Transfer of Equity and related Open Market transactions). We are extremely proud to be the only firm in the country solely specialising in these particular types of conveyancing. Our Quotes are competitive and transparent, so there are no hidden fees! Read more...

Address
31 Watling Street
Canterbury
Kent
CT1 2UD
08081967020
www.owenpaulo.co.uk

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How Owen Paulo Legal Limited Compares

Value for money

This firm - 95%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Owen Paulo Legal Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Owen Paulo Legal Limited. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 2%

Overpriced 2%

About Right 95%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 99%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Owen Paulo Legal Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Owen Paulo Legal Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 99%

No 1%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Owen Paulo Legal Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Housing & Property

2nd / 20

151st / 4260

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

Excellent

134
Very Good

6
Average

0
Poor

2
Awful

1

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Housing & Property

Verified review

Matter Type:

Purchase and Sale

Mariam

January 16, 2025

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Exceptional service

I couldn't be more impressed with the exceptional service provided by my solicitors during my house buying process. From start to finish, their communication was clear, prompt, and thorough, ensuring I was always well-informed and confident in every step. They went above and beyond to address any concerns and provided valuable advice when needed. I highly recommend their services to anyone looking for expert, reliable legal support. Thank you Caroline, Lucy and team.

A representative from Owen Paulo Legal Limited responded to this review on 16 January, 2025:

Hi Mariam, Thank you for leaving such a lovely review of Owen Paulo. We are incredibly proud of Lucy & Caroline and how hard the work to ensure their clients feel comfortable and at ease with the whole process. Many of our clients are first time buyers and so we always aim to ensure that all of our clients to kept up to date and know exactly what to expect and so it is great news to hear that this was achieved for you. I will pass your comments onto to team, as I am sure they will be delighted to read them and we do greatly appreciate your recommendation of us. We wish you all the best in your new home and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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Housing & Property

Verified review

Matter Type:

Purchase and Sale

Ronan

January 14, 2025

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First time Buyer

We used Own Paulo Solicitors for the purchase of a shared ownership resale, and the experience was fantastic from start to finish. The process went smoothly, and any issues that came up were dealt with promptly and efficiently.

A special thank you to Lucy and Caroline, who were both incredibly helpful, responsive, and professional throughout. Their support made what could have been a stressful process so much easier.

I highly recommend Own Paulo Solicitors to anyone looking for a reliable and efficient service.

A representative from Owen Paulo Legal Limited responded to this review on 14 January, 2025:

Good afternoon Ronan, Thank you for your lovely review. We are very happy to hear that you had such a great experience and Lucy and Caroline were able to ensure that your felt as little stress as possible. As you mentioned, the process of Buying and Selling is very stressful, especially for a first time buyer, and so we do all we can to ensure that our clients are kept up to date and have a full understanding of what to expect from the process and what is happening. I will pass your comments on to Lucy and Caroline, who I am sure will be delighted to read them. We wish you all the best in your new home and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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Housing & Property

Verified review

Matter Type:

Purchase and Sale

Cloe Higgs & Callum Wilford

January 02, 2025

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Great Service

A huge thank you to Phoebe and Lauryn, they made this experience so stress free, communication was great and efficient - can't fault it!

A representative from Owen Paulo Legal Limited responded to this review on 03 January, 2025:

Good morning Cloe & Callum, Thank you for taking the time to leave a review of the service provided by Phoebe & Lauryn. Our team work incredibly hard to ensure that our clients are kept up to date with progression made on their transactions and so it is great to hear that this was achieved for you. I have passed your comments on to the team, as i know they will be delighted to read them. We wish you all the best in your new home, and a happy new year! Please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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Housing & Property

Verified review

Matter Type:

Purchase and Sale

Victoria Parker

January 02, 2025

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Friendly staff and very quick with responding to any query during the

I would like to say a huge thank you to Lucy and Caroline for their hard work and dedication to my purchasing process. Whenever I had a query, Caroline was always at the end of the phone or a response by email was received within a very timely manner. I would recommend Owen Paulo to friends looking to get on the property ladder.

A representative from Owen Paulo Legal Limited responded to this review on 02 January, 2025:

Hi Victoria, Thank you for taking the time to leave a review and the work that Lucy & Caroline did for you. We are so happy to hear that you were pleased with the experience and that Caroline was always readily available for you. I have passed your comments on to Caroline & Lucy as i know they will be so happy to read them. You recommendation of our services is greatly appreciated! We wish you all the best in your new home, and a happy new year. Please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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Housing & Property

Verified review

Matter Type:

Purchase and Sale

Anonymous

January 02, 2025

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Professional and re-assuring service

I found KD (Fee Earner Asssistant) and CG (Fee Earner) really supportive and informative during my first time experience of buying my home.

All queries were responded to within the hour and I appreciate all the work that went in to completion - and to ease my stress during the process.

Based on my experience, I would recommend Owen Paulo.

Thank you again KD and CG.

A representative from Owen Paulo Legal Limited responded to this review on 02 January, 2025:

Good afternoon, Thank you for taking the time to leave us a review of your experience using our services. We are so happy to hear that you had such a great experience with your assistant and your fee earner and that they kept you up to date and were prompt with their responses too you. I will pass your comments on to the team, as I know they will be delighted to read them. We wish you all the best in your new home and a happy new year. Please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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Housing & Property

Verified review

Matter Type:

Purchase and Sale

Felipe

December 06, 2024

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Good service for buying a resale home

You provided a good service. You were always on top of all issues much better than the seller’s solicitor. The solicitor’s assistant was particularly helpful and answered all queries. The due diligence was done at pace. I felt that the seller’s solicitor was not as good as you and we had to navigate this situation as this created delays. You were patient dealing my specific circumstances and queries.

A representative from Owen Paulo Legal Limited responded to this review on 06 December, 2024:

Hi Felipe, Thank you for your kind review. We are so happy to hear that you had a great experience with Owen Paulo and you were satisfied with the service we provided you. I have passed your comments on to the team who handled your transaction as I'm sure they will be delighted to read them. We wish you all the best in your new home and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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Housing & Property

Verified review

Matter Type:

Purchase and Sale

Paul Hover

December 04, 2024

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Seamless experience

Dealing with Lauryn and Phoebe made the process of selling and buying so easy. They are a great team and I cannot praise them enough. The solicitors working for the seller in my chain were awful and made me appreciate Owen Paulo even more

A representative from Owen Paulo Legal Limited responded to this review on 04 December, 2024:

Hi Paul, thank you for taking the time to leave a review. I am sorry to hear that the solicitors within the chain weren't doing too well, it might be that their solicitors don't have much experience with Shared Ownership, as that can really create delays with the process. However, we are happy to hear that you have completed on both now! I will make sure your comments are passed on to Phoebe, Lauryn and the team, as i know they will love to read your comments. We wish you all the best in your new home and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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Housing & Property

Verified review

Matter Type:

Purchase and Sale

Tanvir Bush

December 03, 2024

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Navigating shared ownership with care and efficiency

I had an excellent - if protracted through no fault of Owen Paulo or myself- experience. I sold my own shared ownership flat with Owen Paulo as well as employing them on my purchase of another shared ownership property in the same town. This all took over a year and involved several near misses and some complexities with the housing associations involved but at all times I was kept informed and when I requested additional information to mitigate my growing anxiety, they responded with kindness (I am registered blind and can get rather anxious about accessing documents etc.) They also quoted me the best rates and are, I believe, great value for money! I would especially like to thank Katie Day whom I called several times for advice and informaiton when things got a little closer to the finish line. She was always happy to give me that extra time and it made a big difference to my experience of the end process and of course, Laura, Hannah, Christina and all the team. I will definitely be calling on you in future!

A representative from Owen Paulo Legal Limited responded to this review on 04 December, 2024:

Hi Tavir, What a lovely review! Thank you so much for your kind comments. We are so happy to hear that you were pleased with the service we provided, although we do extend our sympathy for the length of time your transactions took in the end. We advise all of our clients that the average timeframe for shared ownership conveyancing is approximately 14 weeks from receipt/issuing of draft papers, although each property is different, so it can vary quite dramatically. We are also very pleased to hear that your personal situation was taken into consideration, as we do pride ourselves on being able to adapt our methods of working accordingly. It is great news that you have now completed! I will certainly pass your comments on to the team, as I know they will be delighted to read them. We wish you all the best in your new home and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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Housing & Property

Verified review

Matter Type:

Purchase and Sale

Jack Stride

November 29, 2024

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Pleasant, efficient experience

I got recommended Owen Paulo’s way after a previous solicitors company couldn’t complete. Owen Paulo from the swap was significantly more efficient and swifter to reply. This made me experience a lot less stressful.

A representative from Owen Paulo Legal Limited responded to this review on 02 December, 2024:

Hi Jack, Thank you for taking the time to leave a review. We are sorry to hear that your initial experience was not very good, but its great to see that we were able to pick it up and turn things around for you. I will pass your comments on to the team that acted for you, as I am sure they will appreciate reading your comments. We wish you all the best in your new home and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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Housing & Property

Verified review

Matter Type:

Purchase and Sale

Daniel Chowdhury

November 26, 2024

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First time buyer

A very good experience. Charlotte was attentive and responded quickly to my queries. Thank you!

A representative from Owen Paulo Legal Limited responded to this review on 28 November, 2024:

Hi Daniel, Thank you for taking the time to leave a review. We are really happy to hear that you had such a wonderful experience with Charlotte and she helped make your first time buying a house as smooth and stress-free as possible. I will make sure your comments are passed on. We wish you all the best in your new home and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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Reviews collected from

Housing & Property

Matter Type:

Purchase and Sale

Ronan

January 08, 2025

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Ronan

A representative from Owen Paulo Legal Limited responded to this review on 08 January, 2025:

Good morning Ronan, Thank you for taking the time to leave a review of our services. We are very happy to hear that you had such a great experience and Lucy and Caroline were able to ensure that your felt as little stress as possible. As you mentioned, the process of Buying and Selling is very stressful, especially for a first time buyer, and so we do all we can to ensure that our clients are kept up to date and have a full understanding of what to expect from the process and what is happening. I will pass your comments on to Lucy and Caroline, who I am sure will be delighted to read them. We wish you all the best in your new home and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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Housing & Property

Matter Type:

Purchase and Sale

Joseph

October 25, 2024

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Joseph

Great service from Owen Paulo. Lorraine steered us through a challenging sale, keeping it calm and reassuring throughout the process. Thanks for helping us to get over the line!

A representative from Owen Paulo Legal Limited responded to this review on 28 October, 2024:

Hi Joseph, Thank you for taking the time to leave a review of your experience with Owen Paulo. We are sorry to hear that you were going through a challenging sale, but we are very happy to see that it all went through in the end. We are incredibly proud of Lorraine and all of her hard work. I will make sure that your comments are passed on to the team, as i am sure they will be delighted to read them. We wish you all the best and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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Housing & Property

Matter Type:

Purchase and Sale

Olivia

May 27, 2024

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Olivia

I appointed Owen Paolo when buying a shared ownership property and primarily liased with the Resales specialists Lucy Owen and Caroline Young- I had an excellent experience with both of them and would highly recommend! No question felt too big or too small and I always trusted that they would respond in a timely manner. Any time I chased for updates, I could rely on them to respond promptly and professionally to let me know where things had got to and what the next steps were. They explained the many steps of the process clearly and were also honest with me about timescales from the start and throughout, which I really appreciated. My particular transaction ended up being very complex and it really helped knowing that Caroline and Lucy were on the case with all the complicated details and would action my many requests for more information from the other parties involved.

A representative from Owen Paulo Legal Limited responded to this review on 28 May, 2024:

Good morning Olivia, Thank you for taking the time to leave us such a lovely review. We are very proud of Lucy & Caroline, and the hard work they both display each and every day and we are so happy to hear that this was reflected in the work they did on your transaction. At Owen Paulo, we believe that there is no such thing as too many questions. It is an incredibly stressful process at the best of time, made even harder if it is a first time and so a lot of questions is only natural, and a desire to be kept up to date consistently goes hand in hard with what is likely to be the biggest purchase of your life. We are so glad to hear that they made sure you felt this way, to ensure that you could always pick up the phone or send across an email, always knowing that a response will be provided. Your recommendation of this firm is always incredibly appreciated and we wish you all the best in your new home! Please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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diversia

May 10, 2024

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diversia

Hello, we are working with Owen Paulo, but there is very little communication with them, but we write to them to ask about the process and they tell us that they verify the papers, we have been with them since February and we are a little sad, since I read bad comments about them, but I also read good ones, I hope our purchase of our first house ends with triumph...

A representative from Owen Paulo Legal Limited responded to this review on 10 May, 2024:

Good Morning, Thank you for your comments. I am very sorry to hear that you have so far, not been having an experience that you would expect. We always aim to ensure every single client of ours comes away with a 5* experience. Unfortunately, I am unable to find your file on our system on the information you have given. If you could please email enquiries@owenpaulo.co.uk, stating that you are following up based off of a response to your google review, I will ensure your matter is looked at to see what can be done. Kind Regards, Owen Paulo

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Housing & Property

Matter Type:

Purchase and Sale

Billy-Ray

April 14, 2024

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Billy-Ray

I used Owen Paulo for my recent house purchase, bought new build shared ownership and am happy with the service I received. I was completely unfamiliar with the process beforehand and the staff made the whole process really clear and straight forward, and kept me up-to-date along the way.

A representative from Owen Paulo Legal Limited responded to this review on 15 April, 2024:

Hi Billy-Ray, Thank you so much for your review. We work hard to ensure that communication is clear and concise, particularly because many of our clients are first time buyers. We are happy to hear that we delivered this for you and gave you a smooth, straight forward experience in shared ownership! We wish you all the best in your new home. Please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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