Owen Paulo Legal Limited

08081967020

Owen Paulo Legal Limited are a niche firm that specialise in Resale Shared Ownership transactions and Staircasing transactions (alongside Lease extensions, Remortgages, Transfer of Equity and related Open Market transactions). We are extremely proud to be the only firm in the country solely specialising in these particular types of conveyancing. Our Quotes are competitive and transparent, so there are no hidden fees! Read more...

Address
1st Floor
Brook House
Reeves Way
Whitstable
Kent
CT5 3SS
08081967020
www.owenpaulo.co.uk

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How Owen Paulo Legal Limited Compares

Value for money

This firm - 95%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Owen Paulo Legal Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Owen Paulo Legal Limited. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 2%

Overpriced 1%

About Right 95%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 99%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Owen Paulo Legal Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Owen Paulo Legal Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 99%

No 1%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Owen Paulo Legal Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Housing & Property

1st / 4

149th / 4238

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

Excellent

146
Very Good

7
Average

0
Poor

1
Awful

1

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Housing & Property

Verified review

Matter Type:

Purchase and Sale

Anonymous

February 12, 2025

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Shared Ownership Purchase

A great experience with Owen Paulo, could have just communicated a little better and responded faster. I would recommend and use again

A representative from Owen Paulo Legal Limited responded to this review on 12 February, 2025:

Good Afternoon, Thank you for taking the time to leave a review. We are very sorry to hear that your communication wasn't as speedy as you would have liked. We work very hard to ensure that our clients feel consistently updated and always aware of what is happening and so this is certainly something that we will look into to try and improve going forward. Your recommendation of our firm is greatly appreciated! We wish you all the best and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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Housing & Property

Verified review

Matter Type:

Purchase and Sale

Andy

February 07, 2025

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Great Service.

There are So many things to say about the services we got from Owen Paulo legal.
Which things?
Honestly?
Just good things.
Starting from there quote which had all the prices details and explanations of what might be added during the journey, going through the whole process where communications and advices were just great and finishing the trip with the keys of our house without having any stress.
What do you want more? This is a dream team.
"Personal word to the team: Please keep up with the great job and provide what you gave us to anyone that comes to you"

To end this,
Just a big THANK YOU from our heart.

A representative from Owen Paulo Legal Limited responded to this review on 07 February, 2025:

Hi Andy, Wow, what a lovely review to receive. Thank you so much for your kind comments. We try very hard to ensure complete transparency with our quotes. it can be quite difficult so early on, as many clients don't know themselves on some of the aspects that may create more work, but we try to ensure that everything possible is listed so our clients know for sure and, if it isn't necessary, then that cost on the quotation can be ignored. To hear that we are the 'Dream Team' really is high praise and something that we are so very appreciative of! I have passed your comments on to the team as I'm sure they will be delighted to read them. We wish you all the best in your new home and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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Housing & Property

Verified review

Matter Type:

Purchase and Sale

Sanda

February 06, 2025

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Shared owenership

Very happy with the entire process, no delays, clear comunication, friendly, up-to-date digital tools which made the experience much easier, quicker and less stressful.

A representative from Owen Paulo Legal Limited responded to this review on 07 February, 2025:

Hi Sanda, Thank you for taking the time to leave us a review of our firm, and your experience using our services. We greatly appreciate your comments and it is so good to hear, especially regarding our digital tools, which we always aim to ensure that they are here as an assistance for our clients. We work hard to ensure that we give our clients clear communication so they always know what is happening and what needs to be done next to proceed. We wish you all the best for the future and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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Housing & Property

Verified review

Matter Type:

Purchase and Sale

Bogdan

February 06, 2025

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Collected on:

Shared ownership

Great support from the beginning of the process until the completion date. Transparency and professionalism at its best and very friendly as well, highly recommended !!!

A representative from Owen Paulo Legal Limited responded to this review on 07 February, 2025:

Good Morning Bogdan, Thank you for taking the time to leave us a review after your experience. Our teams work really hard to ensure that all of our clients feel supported throughout their transaction, as for most people, this will be the most important transaction of their life. We therefore treat it as such on our side too. Its wonderful to hear that you felt this and you felt comfortable with us. I have passed your comments on to the team, as I know they will be very happy to read them. We wish you all the best for the future and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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Housing & Property

Verified review

Matter Type:

Purchase and Sale

Jarek

February 04, 2025

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Great experience

Purchasing first property can be stressful and tiring. The Owen Paolo team have made it incredibly smooth for me. All my questions were answered quickly and clearly. The support was there where I needed. Thank you

A representative from Owen Paulo Legal Limited responded to this review on 05 February, 2025:

Hi Jarek, Thank you for taking the time to leave us a review. We are so happy to hear that you had such a wonderful experience using us and that our team were able to ensure the process was smooth and as stress free as possible for you. We work very hard to deliver that and so our team will be so happy to hear that it was received. I will pass your comments on to the team, as I know they will be delighted to read them. We wish you all the best for the future and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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Housing & Property

Verified review

Matter Type:

Purchase and Sale

Anonymous

February 02, 2025

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Smooth running experience

Thank you for a smooth running, rapid and happy experience.
Communication was clear and timely and I was regularly updated by the relevant team.
I felt I was in safe hands and I would highly recommend Paulo Owen.

A representative from Owen Paulo Legal Limited responded to this review on 03 February, 2025:

Good Morning, Thank you for taking the time to leave a review. We are very happy to hear that you were pleased with the service provided and the communication was clear and consistent. As many of our clients are First Time Buyers, it is vital that we ensure our communication remains a key component in what we do . Your recommendation of our services is greatly appreciated. We wish you all the best for the future and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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Housing & Property

Matter Type:

Purchase and Sale

Phoebe

January 29, 2025

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Amazing!!

Amazing from start to finish! From new business to post completion - all was brilliant! No question to big or small! They made the whole process so easy. Can’t thank them enough!!

A representative from Owen Paulo Legal Limited responded to this review on 30 January, 2025:

Good Morning Phoebe, Thank you for taking the time to leave a review. Our teams work really hard to ensure that our clients are kept up-to-date and know exactly what to expect with the process so it is wonderful to hear that this was delivered for you. It is not very often we get comments regarding our new business and post completions teams and so I will certainly pass your comments on, as i know everyone will be delighted to read them. We wish you all the best for the future and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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Housing & Property

Verified review

Matter Type:

Purchase and Sale

Alan

January 28, 2025

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Collected on:

Faultless

I have not had to work with solicitors before, but this experience was excellent. As a first time buyer I was unsure of many stages of the buying process however was given very good information with same or next day responses to any questions.

Will be using again.

A representative from Owen Paulo Legal Limited responded to this review on 29 January, 2025:

Hi Alan, Thank you for taking the time to leave a review. Your comments are certainly high praise and we greatly appreciate them. We work exceptionally hard to ensure that all of our clients know what to expect, especially as the majority of our clients are first time buyers such as yourself, and so aren't really too sure of the process. It is great to see that the team were able to deliver on this and make sure that you were responded to promptly with your questions answered satisfactorily. We wish you all the best in your new home, and please do not hesitate to reach out for future conveyancing needs. Kind Regards, Owen Paulo

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Housing & Property

Verified review

Matter Type:

Purchase and Sale

Gary Hunt

January 27, 2025

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Exceptional fee-Earners, Expert Execution, Excellent Experience!

I have found Owen Paulo, to be exceptional in their expertise, professional customer service. Yet friendly and approachable. This is essential when buying or selling a home, as this is one of the most stressful things in life! Owen Paulo's staff are top-notch, I was very lucky to obtain the exceptional care of my Fee-Earner and assistant, Phoebe and Lauryn, who always allayed my worries and concerns. I would like to take this opportunity to thank them both (and their other colleagues), for their patient and kind interaction. Thank you!

A representative from Owen Paulo Legal Limited responded to this review on 27 January, 2025:

Hi Gary, thank you for taking the time to leave such a lovely review of your experience. We always work exceptionally hard to ensure that our clients feel as little stress as possible as we understand completely just how stressful this process can be, so it is wonderful o see that our team really delivered that for you throughout your transaction. I will make sure your comments are passed onto Phoebe & Lauryn as I have no doubt they will be delighted to read them. We wish you all he best in your new home and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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Housing & Property

Verified review

Matter Type:

Purchase and Sale

Mark N

January 24, 2025

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Collected on:

Top Quality Service

The team was very prompt and patient in answering all my questions, as a first time buyer.
They explained everything and the documents were also super helpful for me.

Will definitely use again if I need a solicitor.

A representative from Owen Paulo Legal Limited responded to this review on 24 January, 2025:

Hi Mark, Thank you for leaving us a review. We always aim to ensure that we are patient and clear with our communication, as it is a very stressful time for a client, particularly if they are a first time buyer, so it is great to hear that this was felt on your side. We put a lot of work into the documentation we provide to our clients in order that their expectations can be managed and they know what to expect from the process and it is always lovely to hear that they work and are helpful for you. I have passed your comments on to Phoebe and her assistant, as I am sure that they will be so happy to read them. We wish you all the best in our new home and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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Reviews collected from

Kochurani

February 14, 2025

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Kochurani

I had an excellent experience working with Owen Paulo Legal Services during my house purchase. From the outset, they were professional, responsive, and ensured that the entire process ran smoothly. They kept me informed every step of the way, answering all my questions clearly and promptly. The team was thorough, ensuring all legal aspects were properly handled, and they helped me navigate any issues that arose with ease. I highly recommend Owen Paulo Legal Services for anyone looking for reliable and efficient legal assistance when buying a home.Special thanks to Elenor, Christopher,Hannah and Alison.

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Housing & Property

Matter Type:

Purchase and Sale

Andy

January 30, 2025

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Andy

Great Service. Great communication, definitely recommend.

A representative from Owen Paulo Legal Limited responded to this review on 03 February, 2025:

Hi Andy, Thank you for taking the time to leave a review. We are so happy to hear that you were pleased with the service and your recommendation of us is truly appriciated. We wish you all the best for the future and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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Housing & Property

Matter Type:

Purchase and Sale

Phoebe

January 29, 2025

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Phoebe

We used these solicitors for the purchase of our first shared ownership home! The legal knowledge was superb. I always felt like I was in safe hands. Couldn’t recommend them enough!

A representative from Owen Paulo Legal Limited responded to this review on 30 January, 2025:

Good Morning Phoebe, Thank you for taking the time to leave a review. Our teams work really hard to ensure that our clients are kept up-to-date and know exactly what to expect with the process so it is wonderful to hear that this was delivered for you. We wish you all the best in your new home and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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Housing & Property

Matter Type:

Purchase and Sale

Ronan

January 08, 2025

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Ronan

We used Own Paulo Solicitors for the purchase of a shared ownership resale, and the experience was fantastic from start to finish. The process went smoothly, and any issues that came up were dealt with promptly and efficiently.

A special thank you to Lucy and Caroline, who were both incredibly helpful, responsive, and professional throughout. Their support made what could have been a stressful process so much easier.

I highly recommend Own Paulo Solicitors to anyone looking for a reliable and efficient service.

A representative from Owen Paulo Legal Limited responded to this review on 08 January, 2025:

Good morning Ronan, Thank you for taking the time to leave a review of our services. We are very happy to hear that you had such a great experience and Lucy and Caroline were able to ensure that your felt as little stress as possible. As you mentioned, the process of Buying and Selling is very stressful, especially for a first time buyer, and so we do all we can to ensure that our clients are kept up to date and have a full understanding of what to expect from the process and what is happening. I will pass your comments on to Lucy and Caroline, who I am sure will be delighted to read them. We wish you all the best in your new home and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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Housing & Property

Matter Type:

Purchase and Sale

Joseph

October 25, 2024

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Joseph

Great service from Owen Paulo. Lorraine steered us through a challenging sale, keeping it calm and reassuring throughout the process. Thanks for helping us to get over the line!

A representative from Owen Paulo Legal Limited responded to this review on 28 October, 2024:

Hi Joseph, Thank you for taking the time to leave a review of your experience with Owen Paulo. We are sorry to hear that you were going through a challenging sale, but we are very happy to see that it all went through in the end. We are incredibly proud of Lorraine and all of her hard work. I will make sure that your comments are passed on to the team, as i am sure they will be delighted to read them. We wish you all the best and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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