This review is for a different branch.
Title: Slow Communication Marred Otherwise Competent Service
Rating: 3/5 stars
My experience with Bishopsgate Law for a straightforward cash property purchase with no chain was mixed overall. My assigned solicitors Jodie Prospere and Vanisha Solanki were very efficient and communicative during the first couple months of the process. However, after that initial period, their responsiveness slowed dramatically.
Emails I sent would often go unanswered for several days, pushing things into the following week unnecessarily. On at least four occasions when I tried calling to speak with Jodie or Vanisha directly, I was informed they were unavailable and that one of them would call me back - but no return call ever came.
While there were some complexities that arose from the seller's side as well, I felt my solicitor team was content to let my purchase proceed at a glacial pace without pushing things along. It took over 6.5 months total for the sale to complete on what should have been a relatively simple transaction.
Around 5 months in, I had to formally complain via their complaints policy about the lack of communication. Only after this did their email responsiveness improve to an acceptable level, though there were still delays due to previous questions/enquiries of mine going unaddressed for months.
There were also instances where my solicitors seemed to have already received particular information, yet they re-requested it again later. To avoid any further delays, I simply re-provided that data without questioning it further.
Ultimately, Jodie and Vanisha did get the purchase across the line, albeit after excessive delays that felt preventable with more proactive communication and follow-up on their part. While their legal work seemed competent, the lack of client-focused service for long stretches was frustrating. I cannot wholeheartedly recommend them unless you have flexible timing for your property transaction.
