Mary
Collected on:
Terrible
Absolutely terrible. Costs significantly higher than advised, work was done wrong which they failed to inform us about but charged me for and very poor service in general.
We discussed costs at the outset. All of the work to be completed was discussed and we were advised this would take 13-20 hours. When I closed our account, without the work even being completed, we had already been charged for 24.6 hours with a further 2.5 hours on the time ledger. This is without the work even being completed. The time ledger was also inconsistent with what we had been told was owing on our account which is concerning. Obviously, when you are trusting a solicitor to charge you fairly you want to see clear consistent records with explanations for the charges. The time ledger was difficult to get hold of, I had to request it 3 times, finally contacting the complaints department. Also , work was done wrong - an application to the land registry was rejected and Neves did not even bother to tell us. I only discovered this when I contacted the Land Registry myself to find out what was going on. Shocking. There was also rude behaviour, such as ignoring emails, I had to contact the managing partner to get the solicitor to respond to us.
Was this review helpful?
