Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Austins LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Austins LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Austins LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Austins LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Austins LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Austins LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Austins LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
You may want to discover a firm with an established and proven reputation on ReviewSolicitors
Client Reviews
Karen( Kate) & Stuart
Collected on:
Anthony Pratt & his colleagues handled the probate, estate & sale of our late uncle’s house. We were kept informed at every stage & the entire process went smoothly. It only took 8 months for everything to be settled.
The professionalism, speed & kindness were first class.
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Caroline
Collected on:
27 weeks of being totally ignored after instructing them to prepare LPAs & Wills. Phone calls not returned, notes lost and absolutely no system of checks to make sure clients' instructions are dealt with professionally and appropriately. I felt that they had no interest in the work I needed completing and no sense of responsibility to clients.
6 weeks after I removed my business from Austins & instructed another firm, still I had received no explanation for their lack of care, apology or indeed any contact whatsoever - they clearly hoped I was just going to go away...
4 weeks after following their complaints procedure, I received a letter apologising for their "failure in service levels".
If you do decide to instruct Austins, I would strongly recommend that you demand a weekly update of what has been done.
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Matter Type:
Residential Conveyancing
Elise
Collected on:
This review is for a different branch.
Austin’s acted for me in the purchase of a flat. I was dragged through a legal case that went on for 4 years due to the negligence of the conveyancer who did not do her job adequately when initial searches were done. I have since had to sue to reclaim my legal fees and am yet to receive any sort of personal correspondence from them or apology for the situation they left me in.
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Martin
Collected on:
This review is for a different branch.
Anthony Pratt and his colleagues dealt with the administration of my late "aunt's" estate. The matter was handled extremely professionally with excellent communication from the start.
I felt confident in the way that the matter was handled and was kept informed at all times regarding the administration process. My request that I be allowed to have a picture that was owned by my late aunt, and which was of great sentimental value to me, was dealt with expeditiously. It is touches such as this that are important when having to come to terms with the death of somebody.
My fastidious aunt certainly made an excellent choice in her choice of Executors!
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Matter Type:
Residential Conveyancing
Anonymous
Collected on:
This review is for a different branch.
Against my better judgemsnt I used Austins as recommdnded by my estate agents Venture.First correspondence enclosed a letter to another client ....no apology. No attention to detail, silly mistakes all the way through. Took so long ...very short chain.
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Matter Type:
Residential Conveyancing
Nur
Collected on:
This review is for a different branch.
I signed a contract with this firm to be able to sell my property. During the first three months they have changed 4 different solicitors. Every time the new solicitor started I had to give them information about my property and had to wait until they felt comfortable with the case. Eventually the sale didn't go through and the potential buyer pulled back. Austins asked me to pay the full amount even though my agreement was not to pay anything unless we exchanged the contract. The amount I ended up paying was even more than the original quote. I now have a new solicitor firm and they assured me by saying and writing on the contract that if the sale doesn't go through they would never charge me any more than %50 of the original quote. I'm sorry to say that I would never work with Austins LLP ever again.
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Matter Type:
Family law
Ricardo
Collected on:
This review is for a different branch.
Used for a simple Will, went well. Website is pants but Good overall. Not much else to say.
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