Andrea
Collected on:
Worst experience EVER with Erica Jean-Marie
This review is for a different branch.
Dealing with the death of a loved one can be a traumatic event. Having to deal with attorneys who are handling the division of assets as it relates to the estate of your loved one, where the attorneys do not care, is just disheartening. My loved one passed away in 2021 and to date, I am unable to get any information as to when the estate will be resolved. The customer service is awful. Erica John-Marie does not respond to emails or provide any information. There is no sense of urgency and further, no explanation or provision of a time frame of when the estate may be resolved. Information is incorrectly and falsely reported and there is no contact by anyone at Russell Cooke to explain why or when the false information would be rectified. There is absolutely no discussion as to what the issues are - not even in a general sense. Just awful! I am wowed by this awful treatment!
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