Jo
Collected on:
Worst company we have used!
Really appalling service - not a penny of debt collected and the way the solicitor Sebastian Bray spoke to us, was appalling. Complaints response was empty. Avoid at all costs.
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JMW Solicitors
0345 241 0868
JMW is a full-service law firm providing legal services and advice for both businesses and individuals. For more than 40 years, we have been fighting to achieve a positive outcome for our clients to get them the results they deserve. With three offices in the UK, our head office in Manchester, a full-service office in London and one of our specialist family law teams in Liverpool, we can help clients across the country no matter who you are and what you require. We build close working relationships with our clients and in your time of need we are the legal experts to have in your corner. Read more...
- Address
- M3 3HG
- 0345 241 0868
- www.jmw.co.uk
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JMW Solicitors
have 3 other locations
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How JMW Solicitors Compares
Value for money
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of JMW Solicitors on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using JMW Solicitors. These questions include:
- Value for money (a rating of 1-5)
- How much were you initially quoted or how much did you expect to pay?
- Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
- Did you think this was underpriced, overpriced or about right?
- Overall experience
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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Would recommend to
friends and family
ReviewSolicitors uses our community data to show you how many clients used JMW Solicitors and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how JMW Solicitors performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Satisfied with
outcome of matter
ReviewSolicitors uses our community data to show you how many clients used JMW Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how JMW Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Rankings by area of expertise
The rankings below show the areas of expertise that JMW Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Review Sources
Client Reviews
Reviews summary
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Excellent
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Very Good
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Average
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Poor
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Awful
Overall experience
- Value For Money
- Communication
- Initial Impressions
- Approachability
- Documentation Accuracy
- Legal knowledge
Paul
Collected on:
Solicitors really
I wrote a review last week, I got a number of calls relating to my review, and the fact I'd paid £1,800 and the organisation hadn't represented my case for speeding. . I had firstly been contacted by Charles, who said that he had been unable to do anything relating to my complaint. I asked why was he speaking with me about the situation then. He then referred to Patrick Boyers, who actually call me and asked what my concerns were, I discussed the fact that had with held £500 from my account. To which he responded he would send me information relating to the worked he done (I've not received anything to date) so again poor. He then proceeded to tell me they charged £250 per hour, and this is fine but no ev6has been sent to me as promised. The Patrick proceeded to say that it was only £500, and he would go back speak internally to other staff. (Only £500 seriously) ) I have since received an email response relating to this matter (I have discussed this now and if you want to complain go through the in house process)
So the following matters are
I have had £500 taken from me for some reason
I had a discussion about my case and had been told evidence that would show me what had been done this hasn't been sent
The £1,800 had been held for 6 weeks with response
£500 is still been withheld with no evidence as to why, now 8 weeks
I have now started proceedings against JMW to recover all costs and further costs as part of my case.
Obscene comments in a patronising tone from Boyers about it being only £500, that I hope had been recorded by JMW, so investigation please review
I am in significant hardship and suffering significant health issues.
So please as other reviewers stay well away, and again the irony of a so called solicitors being taken to court shows the level of arrogance of individuals and company ethics
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Sarah
Collected on:
Not a great experience for me
What a horrible experience!
To date (3 weeks since I made my complaint) I am still waiting to be contacted by their complaint representative, they do not have a complaints procedure.
My experience with this firm has been awful. Beverly and Jessica tried to bully me into paying £5000 for an hour conference with my barrister, when they didn’t even have a file open for me. I refused as the amount of money made no sense to me but also, the conference wasn’t needed. I had already gotten advice from my barrister. When I told them this, they said they won’t read the advice from my barrister until I paid £1000. I made this payment. Upon receiving the payment and seeing the advice, they doubled down on the conference and ask for £4000 or they wouldn’t represent me. I said that’s fine, I want my money back, they then sent me a bill in retrospect and literally billed EVERY conversation they had with me, some TWICE. They billed me for the 30 min free initial call which they had initially offered for free, they billed me for an hour conference I had with them which I had already paid for separately, they billed me for them send an email to their staff and their admin sending it to me, the stuff on the bill was shocking and made up. They even billed me for asking for a price breakdown, budget and how they billed as well as asking for any contract to sign me on. The bill added up to £1890 but they conveniently said, if I don’t pursue the £1000, they would right off the £890. I asked for their complaint procedure… all I got was an email. The guy from the email said he’d get back to me… it’s been 3 weeks. I have made a formal complaint to the SRA, I have applied for a charge back from my bank and just waiting for the 8 weeks to pass and will make contact with the legal ombudsman. My experience with this firm? Awful!
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Claire
Collected on:
Absolutely appalling.
These solicitors took on a personal injury claim 5 years ago. They grossly mismanaged expectations and also had the case struck out after missing deadlines and suing the incorrect person. They caused untold mental stress to my family. I had to take out a solicitor negligence case against them which I in turn won.
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Matter Type:
Professional Conduct
Ian
Collected on:
Criminal Department Great Solicitor
Unfortunately I did not get the name of the experienced criminal defence solicitor. This was because I had recently emailed several firms across the UK. Full marks to JMW who took the trouble, not only to call me, but to ask pertinent questions. They informed me they would revert the matter back to their Civil litigation department, as I am looking to make a substantial claim against my former solicitor.
Thank you so far for what you have done for me.
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Matter Type:
Litigation - Property litigation claims
David
Collected on:
CAVEAT EMPTOR !!
Buyer Beware - half-baked tardy service - phone calls never returned - e-mail replies take 2 days - no sense of urgency - junior lawyers at senior rates - and charge like a wounded bull !!
FIND ANOTHER FIRM - ONE WHO CARES ABOUT THEIR CLIENTS!
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Matter Type:
Residential Conveyancing
Jenni
Collected on:
Recommendation
A great service from JMW for the sale of my property and purchase of my next home. I dealt with Holleh who was very professional and helpful throughout the process. She kept in touch at all stages and always responded to my emails and calls.
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Matter Type:
Disputed Wills
Rob
Collected on:
PROBATE NEGLIGENCE .....
AVOID AVOID AVOID.
Overall out of pocket by minimum £28k.
I don't have this kind of money. READ ON...
JMW advised me to issue a caveat on an INCORRECT party.
After this JMW partner left the firm, another JMW partner (Head of Will and Trust Disputes) said I must change the caveat to 'another' party because it's in the wrong name.
JMW should of admitted this case should go no further. However continued to challenge the original costs accrued. Thus gaining more litigation fees. Why?
(costing £££).
JMW helped drag this case on for four years chasing the 'original' incorrect fees that should 'never' have built up in the first place!
(costing more £££).
Phone calls and emails are extortionate.
ZERO duty of care and miss guidance throughout. And complete silence thereafter. This review isn't a rant about losing - it's about miss guidance throughout.
Please, go to another firm in my opinion.
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Rob
Collected on:
AVOID JMW. NOT PERSONAL, CORPORATE ALL THE WAY.
AVOID AVOID AVOID JMW
AVOID AVOID AVOID. This firm advised me to issue a caveat on the incorrect party. After this JMW partner left the firm, another JMW partner said I must change the caveat to 'another' party. Lots of bad advise. Overall out of pocket by minimum £28k. I don't have this kind of money. Phone calls are charged premium rate and the emails are worse. ZERO empathy.
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David
Collected on:
Bad
Lack of communication and overall poor response while dealing with property purchase.
I want action on my behalf to be taken in a professional and businesslike manner in a reasonable timeframe. Which has not happened.
Been pushed towards firms like these by mortgage company approved lists.
Find someone else this company is useless
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Reviews collected from
Kieran
Collected on:
Kieran
We purchased a new build as first time buyers, and JMW assigned Steven to our case. From start to finish, he was incredibly patient and always on hand to answer our questions. A credit to the company!
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JLS
Collected on:
JLS
We have used JMW for years but this time it was for the sale of our forever home. The journey wasn't plain sailing due to the vendor but Beth and Amanda were amazing at keeping us up to date, keeping us informed of all eventualities, getting searches and contracts back on time and just generally being super patient with us whilst we worried like mad. Havinh a good solicitor makes a huge difference when buying a house and I couldn't reccommend anyone better than the JMW team. Thanks Guys !
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Timothy
Collected on:
Timothy
I had a good experience with the conveyancing team and Rachel Heath selling one of my investment properties. Rachel's communication and efficiency was great with this transaction.
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John
Collected on:
John
Very professional and reliable certainly know their stuff I would highly recommend this business
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Jack
Collected on:
Jack
Just completed on my house purchase and Craig was fantastic throughout. It was a lengthy transaction with complex issues regarding the title of the garden. Craig kept me updated at every stage and always responded to every email and query promptly. Would definitely recommend.
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JMW Solicitors are accredited by
About this branch
Description
Since 1978, we have been helping people and organisations in all kinds of legal matters, meaning we have a great and deep understanding of the law. All of our specialist departments are Partner-led with the aim of working for clients with clarity and determination. We recognise that when you instruct a solicitor or lawyer you are making a very important decision, so it’s important that you are assured that your choice of firm can not only do their job, but can do it efficiently, keeping you informed and giving you the best advice available.
Regulated by
Legal services
Personal areas of law
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Clinical Negligence
- Accident and Emergency Claims
- Amputation Negligence Claims
- Anaesthetic Awareness Claims
- Birth Defect and Wrongful Birth Claims
- Birth Injury Claims
- Birth Injury To Mother Claims
- Blood Transfusion Claims
- Bowel Cancer Misdiagnosis Claims
- Breast Cancer Misdiagnosis Claims
- Breast Surgery Compensation Claims
- C. Difficile Claims
- Cancer Misdiagnosis Claims
- Cauda Equina Syndrome Claims
- Cerebral Palsy Claims
- Cervical Cancer Misdiagnosis Claims
- Clinical Negligence
- Cochlear Implant Claims
- Cosmetic Dentistry Claims
- Cosmetic Surgery Claims
- Defective Medical Device Claims
- Dental Negligence
- Dental Negligence Claims
- Dermal Filler Compensation Claims
- Diabetes Claims
- Erb’s Palsy Compensation Claims
- Eye Surgery Claims
- Failed Sterilisation Claims
- Fatal Medical Negligence Claims and Inquests
- Faulty Defibrillator Claims
- Fertility Negligence Claims
- GP Negligence Claims
- Group B Streptococcus Claims
- Hospital Negligence Claims
- Knee Replacement Claims
- Laser Eye Surgery Claims
- Laser Treatment Claims
- Lung Cancer Misdiagnosis Claims
- MRSA Claims
- Medical Misdiagnosis Claims
- Medical Negligence
- Meningitis Misdiagnosis Claims
- Metal-On-Metal Hip Replacement Claims
- Misdiagnosed Miscarriage Claims
- Nerve Damage Claims
- Nerve Injury Claims
- Ophthalmic Negligence Claims
- Oral Cancer Claims
- Orthopaedic Negligence Claims
- Ovarian Cancer Misdiagnosis Claims
- Pancreatic Cancer Misdiagnosis Claims
- Periodontal Disease Claims
- Pregnancy and Gynaecology Injury Claims
- Pressure Sore Claims
- Prostate Cancer Misdiagnosis Claims
- Restorative Dentistry Claims
- Sepsis Negligence Claims
- Skin Cancer Misdiagnosis Claims
- Sorin Stockert 3T Heater-Cooler Claims
- Spinal Surgery Claims
- Stillbirth Compensation Claims
- Stroke Misdiagnosis Claims
- Surgery Compensation Claims
- Surgical and Transvaginal Mesh Claims
- Testicular Cancer Misdiagnosis Claims
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Consumer
- Consumer Disputes
- Consumer Rights
- Dispute resolution - civil mediation
- Libel and Defamation
- Litigation - Breach of contract
- Litigation - Insurance disputes
- Litigation - M&A and warranty disputes
- Litigation - Product liability claims
- Litigation - Property litigation claims
- Litigation - Trust and pension issues
- Litigation Law
- Malicious falsehood
- Pre-publication advice
- Travel rights
-
Crime/ Criminal Defence
- Assault
- Business Crime
- Criminal Damage
- Criminal defence - All
- Drugs offences
- Fraud
- Murder and Manslaughter
- Professional Conduct
- Regulatory Defence
- Theft
-
Driving offences
- Appeal driving conviction
- Careless driving
- Convicted in absence
- Dangerous driving
- Dangerous vehicle conditions
- Death By Careless Driving
- Death by dangerous driving
- Discretionary disqualification
- Disqualification removal
- Drink driving
- Driving Whilst Unfit
- Driving Without Due Care
- Driving whilst disqualified
- Driving without a licence
- Driving without insurance
- Drug driving
- Drunk in charge
- Early return of driving licence
- Exceptional Hardship
- Failing to notify DVLA
- Failure to furnish identification
- Failure to provide a blood sample
- Failure to provide a specimen
- Goods vehicles - operators licence
- Goods vehicles - tachograph offences
- Mobile phone offences
- New Driver Provisions
- Notice of intended prosecution
- Recognition of disqualification
- Restoration of licence
- Road rage incidents
- Serious injury by dangerous driving
- Signs and signal offences
- Special Reasons
- Speeding offences
- Stopping and reporting
- Taxi offences
- Taxi offences - illegally plying for hire
- Taxi offences - licensing investigations
- Taxi offences - points and disqualification
- Totting Up Driving Ban
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Employment
- Agency Staff / Temp Workers
- Constructive/Unfair Dismissal
- Disciplinary Hearings
- Discrimination at Work
- Employee Team Moves
- Employment Contracts
- Equal Pay Disputes
- Family Leave
- Flexible Working
- Gardening Leave
- Harassment/Bullying at Work
- Holiday Pay Issues
- Maternity and Paternity
- Media and Sports
- Part Time Workers
- Pension Law
- Privacy and Data Protection
- Professional Discipline
- Redundancy
- Restrictive Covenants
- Senior Executives
- Settlement Agreements
- Stress at Work
- TUPE
- Tribunal Claims
- UK Employment Laws
- Unfair Dismissal Claims
- Whistleblower Protection
-
Family Law
- Adoption, Surrogacy, Care and Special Guardianship
- Asset protection and tax mitigation
- Child Arrangements Following Divorce
- Child Law
- Child Relocation After Divorce
- Child contact
- Children
- Children Act proceedings
- Civil Partnership Dissolution
- Civil partnerships
- Cohabitation agreements and disputes
- Cohabitation and Unmarried Relationships
- Collaborative Law
- Divorce After A Brain Or Other Serious Injury
- Domestic Abuse
- Family Mediation
- Family law
- Financial Matters
- Grandparents' Rights
- Inheritance Act claims
- Injunctions
- Matrimonial finance
- Out Of Court Divorce
- Parental responsibility, paternity disputes, surrogacy
- Pension and property advice
- Pre and Post Nuptial Agreements
- Separation
- Separation Agreement
- Social Services
- Unmarried Couples' Rights
-
Housing & Property
- Anti-social Behaviour
- Boundary Disputes
- Buying at auction
- Declarations of trusts
- Deeds of Gifts
- Deeds of easements, variation, deeds of rectifications
- Dilapidation Claims
- Evicting Squatters and Trespassers
- Exclusivity and lock-out agreements
- Extending your Lease
- Freehold Enfranchisement
- Housing Associations
- Housing Management
- Housing disputes
- Injunctions
- Investment and buy to let properties
- Landlord and Tenant
- Lease Extensions
- Leasehold properties
- Matrimonial transfers
- Neighbour Disputes
- New home purchases and sales
- Option agreements and conditional contracts
- Possession and repossession proceedings
- Property Disputes
- Purchase and Sale
- Remortgaging
- Renting and Tenancy Agreements
- Repossessions
- Residential Conveyancing
- Restrictive Covenants, Easements and Wayleaves
- Right of First Refusal
- Right of Way and Rights to Light
- Right to Manage
- Service Charge Disputes
- Service Charge Recovery
- Tenancy Breaches, Injunctions and Forfeiture Claims
- Tenant Eviction
- Transfer of title
- Transfers of equity
- Transfers of parts of land
- Unpaid Rent, Service or Ground Charges
-
Immigration
- Administrative reviews, appeals and judicial reviews
- Applications for British citizenship
- Asylum applications and appeals
- Citizenship
- EEA Family Permits
- EEA Registration Cards
- EEA Residence Permits
- Human Rights
- Immigration Law
- Tier 1 (investors, entrepreneurs and exceptional talent)
- Tier 2 (sponsored skilled workers)
- Tier 4 (students)
- Tier 5 (temporary workers)
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Money & Tax
- Debt and Bankruptcy
- HMRC Tax Investigations and Disputes
- Inheritance Tax
- Insolvency and bankruptcy
- Property Holding Structures
- Tax
- Tax Advisory Services
- Tax Compliance Services
- Trusts
-
Notary
- Notary
-
Personal Injury
- Accident Abroad
- Accident At Work
- Accidents At Sea And Cruise Injury
- Accidents In Public Places
- Against The Council
- Amputation
- Asbestos Compensation
- Asbestos Lung Cancer
- Asbestosis
- Benefits Available To Asbestos Victims
- Broken Bone Or Fracture
- Burns, Scars and Lacerations At Work
- Bus and Coach Accident
- Car Accident
- Car Passenger
- Children's Accident
- Children's Serious Injury
- Chronic Pain
- Cycling Accident
- Defective Work Equipment
- Diffuse Mesothelioma Payment Scheme
- Dog Bite
- Fall From Height
- Fatal Accident
- Fatal Asbestos
- Gym Injury Compensation
- Head Injury At Work
- Head and Brain Injury
- Holiday Accidents and Illness
- Holiday Sickness and Illness Compensation
- Horse Riding Injury
- Industrial Disease Compensation
- Manual Handling
- Mesothelioma Compensation
- Motorbike Accident
- No Win No Fee
- Noise-Induced Hearing Loss
- Pedestrian Accident
- Personal Injury Law
- Pleural Thickening
- Road Traffic Accident
- Road Traffic Accident Abroad
- Serious Injury
- Skiing Injury
- Slips, Trips and Falls
- Spinal Injury Compensation
- Sports Injury
- Supermarket Accident
- Terrorism Abroad
- Welfare Issues After Serious Injury
- Whiplash
- Workplace Slip and Trip
-
Professional Negligence
- Barristers
- Financial advisors
- IT professionals
- Insurance brokers
- Professional Negligence
- Professional trustees
- Surveyors
- Valuers
-
Wills, Trusts & Probate
- Disputed Probate
- Disputed Trusts
- Disputed Wills
- International
- Probate
- Trusts
- Wills
Business areas of law
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Agriculture
- Agricultural land for sale or development
- Buying and selling a farm
- Commercial contracts for farming businesses
- Employment of farm workers
- Equestrian property
- Farm partnerships and corporate structures
- Farming disputes
- Veterinary negligence
-
Banking
- Banking
-
Charities
- Charities
-
Commercial Property
- Commercial Leases
- Commercial mortgages
- Developer disputes
- Development plot sales
- Environmental policy law
- Finance
- Investment purchases and Buy to Let
- Landlord and tenant
- Purchase and Sale Of Commercial Property
- Purchase of development land
- Rights of way issues
- Sales or purchases of shops, factories, warehouses, offices and licensed premises
-
Company & Commercial
- Agency agreements
- Alternative Dispute Resolution (ADR)
- Asset Tracing
- Business structures and joint ventures
- Commercial Law
- Commercial Litigation Matters
- Competition law
- Contractual Disputes
- Corporate Law
- Corporate finance
- Credit Control
- Data Protection
- Debt Recovery
- Employment - business
- Franchising
- Insolvency and Bankruptcy
- Insurance
- Intellectual Property
- Management buyouts
- Merchandising and sponsorship
- Mergers and Acquisitions
- Mis-sold Interest Rate Swap Agreements
- Partnership and LLP law
- Sales and Purchases
- Setting up a business
- Share option schemes
- Shareholder Agreements
- Shareholder and Partnership Disputes
- Slander
- Statutory Demands
- Summary Judgment
- Tax
- Unfair Loan Charges
-
Construction
- Building contracts and professional appointments
- Construction
- Construction and engineering dispute resolution
- Contracts for the supply, installation and maintenance of specialist mechanical and electrical plant
- Crane oversailing and scaffolding licences
- Development agreements
- Development loan facilities
- Due diligence audits for banks and other financial institutions
- Engineering contracts
- Facility maintenance agreements
- Framework agreements
- Guarantees and bonds
- In-house training
- Warranties, third party rights and reliance letters
-
Dispute Resolution
- Mediation
-
IT & Intellectual Property
- Advertising and Marketing Compliance
- Anti-Counterfeiting and Anti-Piracy
- Computer and IT Law
- Confidential Information, Know-How and Trade Secrets
- Copyright
- Dealing with intellectual property infringements
- Domain Names
- GDPR
- Intellectual Property Litigation and Dispute Resolution
- Personality and Image Rights
-
Regulations
- Environment
- Health and Safety
- Licensing