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A great business only exists if it delivers great service. This means caring and doing the best we can for our customers. Putting them at the heart of all we do is what we strive to achieve. We work hard to ensure we are clear, concise and honest, giving a service that is transparent and one you can trust – exactly what any relationship should be based on. We will be open in our dealings with all of our customers, offering transparency in all that we do. Read more...
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of New Homes Law Ltd on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using New Homes Law Ltd. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used New Homes Law Ltd and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how New Homes Law Ltd performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used New Homes Law Ltd and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how New Homes Law Ltd compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that New Homes Law Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used New Homes Law Ltd.
Joe P.
Collected on:
Lauren Sweeney have kept me fully informed all the way throughout the process. She is knowledgeable in this field and she has been professional and responsive in the whole process journey. I would recommend this company and would not hesitate to use them again in the future.
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Verified review
This review has been left by a verified client who used New Homes Law Ltd.
Marian Iosub
Collected on:
Here’s the revised 5-star review:
---
5-Star Review for New Homes Law
Even though the reviews for New Homes Law weren’t the best, our experience was absolutely perfect. Danielle Lomax was outstanding—professional, quick, and thorough. The entire process was smooth and much faster than we expected. We highly recommend Danielle and the team at New Homes Law for their excellent service!
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Paul
Collected on:
Really great service from Alix, in getting my land registry updates completed.
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Verified review
This review has been left by a verified client who used New Homes Law Ltd.
Matter Type:
Residential Conveyancing
Gl7865
Collected on:
New build property. Things seemed to tick along steadily until our house was ready.
Once the house was ready to move into nhlaw moved at pace, Priya and her very helpful team managed to complete within just over a week.
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Nishan
Collected on:
Very friendly and a professional service, all the way.
Danielle Lomax has been very helpful.
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Verified review
This review has been left by a verified client who used New Homes Law Ltd.
Matter Type:
Purchase and Sale
Nicola Eyers
Collected on:
Priya and Alisha provided fantastic service, they kept in constant contact with my and made a daunting and confusing procedure simple and easy to understand for someone who has no legal knowledge and a first time buyer.
I would recommend this law firm if you are looking for a friendly and reliable company.
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Verified review
This review has been left by a verified client who used New Homes Law Ltd.
Carmelo Mendoza
Collected on:
Staff keep us updated all the time and always have time to reply to your email. Very efficient team
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Matter Type:
Transfer of title
Freyja
Collected on:
AVOID - do not recommend using New Homes Law to anyone, very disappointing service and company. I enlisted NHL in February 2024 to oversee a transfer of titles which should take on average 4-8 weeks. I have still not completed with New Homes and it is now October 2024, 7 and a half months later. There is no communication I have not spoken to my personal solicitor once over the period of 7 months, all calls are directed to reception and upon asking to speak with any solicitor on your case they are always very conveniently busy and also never call back. There is little to no response by email or phone and you will not receive any updates or communication from them. My solicitor Taylor also left the company without my knowledge leaving me trying to contact him and NHL for three weeks before learning of his departure after having to phone and ask.
The complaints procedure is non existent as stated on their website someone should contact you to acknowledge the complaint within 7 days and then reply within 8 weeks, this does not happen. I sent 5 complaint emails 12 weeks ago and still not received any acknowledgement of said complaint. Further to this I escalated the complaint twice a month ago and still no reply!
They are the worst company you could choose and I would not reccomend them to anyone, take a look at the other reviews and this will make your decision for you. No communication, bad service and overall bad customer satisfaction, very very poor.
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Verified review
This review has been left by a verified client who used New Homes Law Ltd.
Matter Type:
Residential Conveyancing
Helen M
Collected on:
New Homes Law recently undertook the conveyancing for my shared ownership property. I found their service very reasonably priced and professional. The only reason I haven't given five stars is that I found the portal system a little impersonal, with lots of automated emails and not much real human contact! Having said that, they were efficient and got me where I wanted to be :-)
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Sue
Collected on:
Jessica have been super helpful in providing us with old case file documents from a property purchase NEW homes Law Ltd conveyanced 12 years ago. We are very glad we went with their firm at the time and thanks them for their timely and friendly assistance.
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engin
Collected on:
I would like to say big thank you to Kaz Kaur. You deserves more than 5 stars. She was a great solicitor. She always tried to help me and make me calm down. My process was quite hard because help to buy customer service was awful. But she makes everything very easy and clear. And finally we finished everything. Thanks again Kaz.
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marian
Collected on:
Even though the reviews for New Homes Law weren’t the best, our experience was absolutely perfect. Danielle Lomax was outstanding—professional, quick, and thorough. The entire process was smooth and much faster than we expected. We highly recommend Danielle and the team at New Homes Law for their excellent service!
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Nishan
Collected on:
Very friendly and a professional service, all the way.
Lauren Sweeney has been very helpful.
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Christopher
Collected on:
Using as preferred panel solicitor for our purchasers, New Homes Law have delivered on a significant number of transactions with Higgins Homes PLC. Attention to detail reporting while serving their clients needs is exceptional while delivering precise updates to us as the developer. Highly recommended
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Jack
Collected on:
Been using New Homes Law for a sale, despite a difficult buyer they have been proactive to get the transaction through to completion. Luke and Nadine have worked on my file although I have spoken to different people within the team who have been able to give me updates throughout.
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A great business only exists if it delivers great service. This means caring and doing the best we can for our customers. Putting them at the heart of all we do is what we strive to achieve. We work hard to ensure we are clear, concise and honest, giving a service that is transparent and one you can trust – exactly what any relationship should be based on. We will be open in our dealings with all of our customers, offering transparency in all that we do. Our unique firm has grown from an original team of four, to now over 40 people working with clients to purchase, sell or re-mortgage their properties. We have a proactive, can-do attitude towards everything we do and empowering our team to succeed. Our team of specialists continue to develop and grow, impressing our customers with clear, honest and transparent advice, supporting and helping first-time buyers, homeowners and investors across the country.
