New Homes Law Ltd

Really helpful team and the portal is fab :) Thanks, Gill

I previously brought my property through New Home Law, and now as I am intending to sell I needed a copy of my lease, I emailed the team and Lucia Garcia emailed me a copy , thank you so much for this saved me time to request it through a different route.
Thank you
Priya

The entire process was excellent, they are very kind and very attentive, we are very happy and grateful, 100% recommended

NHL is a great company to deal with, very professional, efficient and they make the process very easy for you.
I was aware for most of the transaction and they made it very easy for me, a true gem 💎, I fully recommend them and have given 5 stars, I'd give more if I could, a great service at a great price, I will definitely use them again.

I am very glad I chose NHL as their service was professional, transparent and friendly throughout. I would like to say a huge thanks to Priya Devi and Alisha Chapman for managing my case and also to Grace Coulbeck, Lauren Sweeney, Michelle Ford (and anyone else behind the scenes!) who helped me complete in the final stretches. I had two friends who were purchasing their first home at the same time as me and compared to their experience the service I received from NHL was exceptional. I would highly recommend their services. Many thanks!

I previously used New Homes Law to purchase a Share to Buy flat in 2016 and had a very good experience.

I was advised to use the same solicitors to sell my flat - but the experience the second time around was appalling.

Like all the other reviews here, New Homes Law failed to keep me updated, failed to reply to my emails and calls & failed to be proactive in moving my sale forward. There were weeks where I called them 3-4 times and was promised a call back but never got one. They were completely passive in their treatment of my case and there were numerous times where the sale was not progressing, but they weren't doing anything to unlock the issues and more importantly, they weren't informing me there was anything wrong.

They made the whole process so much more difficult and stressful than it ever needed to be. I had to chase them and chase them and chase them and chase them. It was like being a project manager for the sale of my own home, but instead of getting paid, I was paying them! Again, like other reviews here, I had to work closely with my buyer to get things moving & expose all the ingenuine claims New Homes Law were telling me.

I had numerous case handlers as people regularly left the company. I also received numerous requests for forms to be completed that I'd already completed and submitted to New Homes Law. And to top if off I was incorrectly overcharged during the process & had to request a refund.

When I made an official complaint I was told they would need to pause my sale if I wanted to pursue the complaint - a clear attempt to coerce me into not making the complaint. I called this out for what it was & New Homes Law eventually promised an answer to my complaint by 24th September - but I never got one.

Subsequent chaser emails have also been ignored so I've taken my complaint to the Ombudsman. I gave New Homes Law every opportunity to put things right, but they either didn't care or weren't competent enough to do so.

New Homes Law has been a complete nightmare to deal with. I would leave 0 stars if I could, avoid this company at all costs. Save your sanity and money.

My case started in September 2023 and is still ongoing (December 2024). While I understand that some delays were out of their control, particularly due to the land registry, the majority of the issues have been entirely their fault.

The lack of communication is beyond frustrating. Nadine is always 'busy' and never answers her calls. Every time I call, I’m told to leave a message, and they promise she’ll call back, but that never happens. Voicemails are ignored, and I haven’t received a single response to any of my emails despite numerous follow-ups.

Even the other party’s solicitors have been chasing them repeatedly, highlighting the urgency of the case, yet Nadine continues to ignore them too. This level of unprofessionalism is unacceptable, especially when time-sensitive matters are involved.

At one point, Nadine claimed not to have received my documents, only for me to point out that they were tracked and I could see that they had been delivered a week earlier. She then asked me to provide the tracking information - something I had already emailed to her a week prior. After admitting the documents were likely at the reception, she promised to locate them and update me by Monday. Of course, she didn’t follow through, and I had to chase her again on Tuesday. Then, I was told the papers were received on the 29th when they had actually arrived on the 22nd.

On two separate occasions, the solicitor in Nadine’s team dealing with my case left the company. No one reached out to inform me, provide an update, or even confirm who would be taking over my case. This is completely unacceptable for a legal firm. A proper handover process should be in place to ensure continuity, especially for clients dealing with time-sensitive legal matters. Instead, I was left to chase them constantly, with no answers or clarity.

If you’re considering using New Homes Law, save yourself the stress and save your mental health and go with a firm that actually cares about their clients and can handle basic communication.