Judith
Collected on:
my conveyancing nightmare in 2024
If you value your sanity, do NOT use Hughes Solicitors in Heathfield for your conveyancing.
My experience in 2024 included:-
-they accepted my case knowing they had staffing issues which would affect the service they would be able to offer; this was not disclosed to me and was dis-honest
-Very poor communication with no responses to either my or my mortgage advisors emails over a 6 week period. This only changed after I had submitted two formal complaints, both of which were upheld.
-My mortgage advisor often seemed more knowledgeable than the solicitor, and advised the latter on a number of issues which, as a senior partner, the solicitor should have been aware of
-There were "sloppy" mistakes in some of the legal documents , including mixing Hughes address with my own. These should have been identified by Hughes and not let for me to discover!
-Perhaps worse of all was a panic telephone call late pm on my moving day, telling me they had made a mistake with the financial transfer to my bank account....overpaid me by £9000, and were demanding I paid this back into their account by the next morning.
Taking into account all their past mistakes, I naturally needed to check this out and in addition, I did not have internet connection, due to the move.
However, Hughes was bullying and intimidating......they even posted a . letter through my door later that evening. Overall m their behavior was unprofessional
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