This review is for a different branch.
I have engaged them for conveyancing service.
All communication is over emails.
To confirm your identity they will send you a link to download an app through which you have to send them your IDs, but also you have to take video of yourself as well as the voice. I find this procedure humiliating making you feel as a criminal.
When it comes to confirm the source of your funds, they also send you a link of the firm called Armalytix. When you look through the questions you are asked to confirm your earnings, savings you realise that their system is not comprehensive and has a lack of flexibility. Nevertheless, PSR solicitors make you to go through that. After you completed the online questionnaire on Armalytix website, the report generated and sent to solicitors. It all is time consuming process. In the end, you find out that Armalytix report is not acceptable by PSR solicitors and so the want to see your current account bank statements for 12 months. They ignore all your SA302, payslips and P60. They want to dig in your bank statements.These all goes beyond any common sense. You pay for the service and get impression they act against you.
Complete failure to communicate effectively and work with the correspondence. If your arguments do not fit their patterned response they simply ignore you.