Michael
Collected on:
Zain
I have to say that there was another passenger in the back aswell and she wants to claim. Her name is sharne shae and she wants to claim. Her number is 07494463516.
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Bott And Co Solicitors Limited
01625 415800
- Address
- SK9 1HG
- 01625 415800
- www.bottonline.co.uk
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How Bott And Co Solicitors Limited Compares
Value for money
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Bott And Co Solicitors Limited on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Bott And Co Solicitors Limited. These questions include:
- Value for money (a rating of 1-5)
- How much were you initially quoted or how much did you expect to pay?
- Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
- Did you think this was underpriced, overpriced or about right?
- Overall experience
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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Would recommend to
friends and family
ReviewSolicitors uses our community data to show you how many clients used Bott And Co Solicitors Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Bott And Co Solicitors Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
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Satisfied with
outcome of matter
ReviewSolicitors uses our community data to show you how many clients used Bott And Co Solicitors Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Bott And Co Solicitors Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Rankings by area of expertise
The rankings below show the areas of expertise that Bott And Co Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
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Reviews summary
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Excellent
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Overall experience
- Value For Money
- Communication
- Initial Impressions
- Approachability
- Documentation Accuracy
- Legal knowledge
Jisvin
Collected on:
Jesse van der berg
Good experience, good communications and all legal knowledges
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Lucy
Collected on:
Avoid
Useless.
They closed flight compensation claim (after a 3 month wait) their excuse was I hadn’t responded. I’ve send multiple (acknowledged) emails and all the information they required. A waste of time They never answer the phone or return calls
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Paul
Collected on:
Horrendous
Non stop stres.
Never call me and let my case go cold for over a year because of an internal issue theu caused through incompetence.
Honestly these lot are jokers. Absolute children running this show
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ross
Collected on:
3 years and refuse to speak to a client
I would never use this company again, 1 phone call in 3 years, made a claim they called me to take the details, and then it was silent, if you called them because you had not heard from them for 3 months , they refuse to take the call and told I had to email.
I was without a vehicle for 10 months, because they lost my claim, I had to restart it 6 months in, they told me I was not allowed to claim travel expenses to travel to work, and then told me a year later I could , so lost hundreds of pounds there.
3 years to resolve a claim , there bill just went up and up (not that I was paying ) but this is how they made ££££ from my case.
If you were to email you would get an auto response to say your email is received and you would get a response on 48 hrs, to which a response never came back, emails ignored and they only emailed you when they wanted something or to tell you how much it was costing as they have too.
Customer service is well below zero and defiantly not a company to have the customer at heart and updated.
After all these years I was awarded 3 times less then what they made and then they took 25% plus vat extra for their time.
I have records from start to finish so these will be report to the ombudsman
And hopefully one day they may actually employ decent staff , as my case changed hands three times .
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Matter Type:
Road Traffic Accident
Paul
Collected on:
Horrendous. The stress is unbelievable.
Consistent rude staff.
Consistent lack of communication.
The incompetence and lack of professionalism is painful to hear with. Every point you make which most of the times highlights there failings they are quick to rush you off the phone. I have the name on a female employee whom I've made a complaint about. It will not be taken seriously. Please avoid these.
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Matter Type:
Road Traffic Accident
W
Collected on:
Unprofessional people
It's been several months now and I haven't heard back from them, I call with no answer. Bunch of unprofessional people.
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Simon
Collected on:
Do. Not. Use. It’s that simple
Where to begin with this bunch of cowboys!?
I’ll start at the end: DO NOT USE THEM. I’ll repeat that: UNDER NO CIRCUMSTANCES HAVE ANYTHING TO DO WITH THEM.
Now I’ll explain why….You will not be treated well. You will not have your emails replied to. You will not be able to contact them on the phone. You will be shunting around ‘trainee solicitors’ who frankly are clueless. You will be given bogus information and false promises. In my case, after 10 months of obfuscation and numerous attempts to get my claim moving forward, you will receive a phone call from some underling to tell you that they are dropping your case because of a ‘conflict of interest!’ According to this underling, Bott and Co. are representing the third party driver in my case. By way of explanation, the t/p driver in my case had already pleaded guilty to ‘careless and reckless driving’ and ‘driving whilst under the influence of a controlled substance’. It has taken them 10 months and countless wasted hours on my behalf (filling out forms, questionnaires, emails etc) to be told they are dropping me for the driver who has already been convicted of causing the accident I was claiming for. They are beyond a joke
It’s not entirely clear to me yet what the scam is (I’m sure that will become evident in the coming days, my guess is they are going to try and charge me for stuff they’ve purported to have done (good luck with that guys) but I have no doubt they are just a bunch of ‘legal scammers’
So you are looking at this/these reviews because you want to know whether Bott and co are worthy of your time and money. They are not. Move on. Find a firm that you can trust and that will actually do what they say they will. All of these bad reviews are not a coincidence. They are that bad. In fact they are worse.
No doubt some Bott and co. employee will now come on to this review and try and explain to me (and all of you) why I am wrong and that it’s all a big mistake. Once again, I would like to wish you good luck with that.
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Peter
Collected on:
Worst solictors I've ever used
These are the worst firm of solicitors I've ever had the misfortune to deal with. Appointed by my insurance company for a vehicle accident claim back in Feb 2023.
Now October 2023, after poor and tardy communication (their "OIC@bottonline.co.uk" email hub is pathetic as they never respond) they send me an email saying that unfortunately they gave me an inaccurate valuation of my injuries and that it is £1000 less than originally agreed. Apparently due to a technical error on my electronic file - whatever that means !!
They have also failed to grasp what compensation I'm actually claiming.
They're absolutely useless and incompetent.
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Peter
Collected on:
Exceptionally poor customer service
Despite 8 emails requesting answers to queries I have never received a reply. Totally unprofessional firm.
Don't bother using the oic@bottonline.co.uk email because no-one responds. I resorted to emailing Jessica Healy (OIC Supervisor) directly but never received a reply.
All they do is send a weekly generic Client Chaser email but fail miserably to act on any return correspondence.
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About this branch
Regulated by
Legal services
Personal areas of law
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Clinical Negligence
- Accident and Emergency Claims
- Amputation Negligence Claims
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- Birth Defect and Wrongful Birth Claims
- Birth Injury Claims
- Birth Injury To Mother Claims
- Blood Transfusion Claims
- Bowel Cancer Misdiagnosis Claims
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Consumer
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Housing & Property
- Anti-social Behaviour
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Personal Injury
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Business areas of law
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Company & Commercial
- Commercial Law
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