Kerrie
Collected on:
Awful service please do not use this company
I fell very ill during a trip to Mexico several years ago and was hospitalised as a result.
I stupidly raised this with a company called sick holidays rather than speaking with Tui directly.
After the legal contact changing several times and many years passing my case was passed to Aegis Legal who initially seemed ok and were making all the right noises that my case would be taken seriously and resolved.
I could not have been more wrong !!!!
They instructed a doctor/medical professional to go through several questions with me although every bit of information had been provided several times already.
The report arrived for me to sign and several utter lies and exaggerations were added to the report.
As much as this may have helped me to win the case it was not true and didn’t sit well with me so I reported this and insisted on a second accurate report being done.
They asked for the same information so many times I suspected that they had lost some paperwork, my faith in them was fading having witnessed several typing errors and getting an email that wasn’t meant for me but another client (surely confidential).
After jumping through hoops for years and having to chase at every stage I received a letter out of the blue advising that they would not be continuing with my case?
I was absolutely gutted as my illness and every detail I gave was 100% genuine.
They offered to send me my file to go to court myself but it was clear that this would cost a lot of money and the deadline to present to court was very close so virtually impossible for me to achieve.
This has left me feeling very disheartened by this system and upset as wasting so much time on this only for it to be dismissed by Aegis Legal so flippantly.
Please please please do not use this company
Mrs Hastings
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