We hired Pictons to process the sale of my late grandmother's house to a cash buyer. The experience was nothing short of painful. Although the legal procedure was a relatively simple one, they had to be constantly prodded to get on with the paperwork, and we were forever having to chase them for updates. More often than not, the employee assigned to our case was simply unavailable. It's a wonder the conveyancing was ever completed. For the rate we were paying, one would at least expect a decent service, if not an excellent one. To add insult to injury, once the sale finally went through, Pictons charged us an additional fee to transmit the funds to our nominated account immediately, despite being told explicitly that we did not want this option. When we complained and tried to get the money charged on this additional fee back, they simply ignored us. Outrageously poor service, and very little value for our money.