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At Austen Jones Solicitors, it’s all part of the service. Our solicitors’ legal expertise, enthusiasm and down-to-earth approachableness has seen us quickly establish ourselves as one of south east London’s most respected firms. We regularly represent businesses and private individuals across the UK and our core brand values of transparency, perseverance and fair-pricing see clients returning to us time and again. What pleases us most is that the majority of our work comes via word of mouth. We build strong relationships with our clients, offer payment plans to suit a range of budgets and, most importantly, we get excellent results. Read more...
Also known as - Austen Jones Solicitors
Austen-Jones Solicitors Limited
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Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Austen-Jones Solicitors Limited on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Austen-Jones Solicitors Limited. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Austen-Jones Solicitors Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Austen-Jones Solicitors Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Austen-Jones Solicitors Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Austen-Jones Solicitors Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Austen-Jones Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Kari
Collected on:
I had a very tricky case where a company in UK did not want to return my downpayment even we had agreed to do so.
Austen Jones Solicitors made a great job and solved the problem in no time and I got refunded very fast.
Absolutely recommended A1 service.
Kari Halmela
Finland
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Lara
Collected on:
This review is for a different branch.
Pardeep was fantastic in advising and drawing up wills for my partner and I. She listened excellently and understood our situation immediately, used her extensive legal knowledge to make several creative suggestions which we would not have been able to find or come up with on our own, and was extremely personable in her approach - she communicated clearly and carved out proper time for us. Most of all, she endeavoured to and succeeded in turning around the wills in an extremely tight timeframe in order to accommodate our holiday situation which we are very grateful for. I could not recommend Pardeep and Austen Jones enough.
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Anjor
Collected on:
This review is for a different branch.
We had our wills and LPAs done with Pardeep and had a great experience. She was highly professional, and explained everything in great detail. It was easy to communicate with her over email, as well as on zoom when necessary.
Highly recommended!
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Matter Type:
Disputed Probate
Harps
Collected on:
This review is for a different branch.
Pardeep was fantastic! She explained everything in a way we could understand and make informed decisions about our wills. Everything was delivered within the specified timescales and meeting Pardeep face to face at our home was what separated her from others. Highly professional, willing to spend the necessary time and very knowledgeable. We highly recommend Pardeep and will definitely be contacting her for any other Will related matters.
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c14ops
Collected on:
This review is for a different branch.
Cannot recommend enough what a great service Pardeep gave us. Extremely grateful for her incredibly professional service. This really is as good service as one could possibly hope for.
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Jennifer
Collected on:
This review is for a different branch.
I needed help with a complex matter concerning the Armed Forces Act and the Employment Tribunal. David provided expert advice and progressed my case superbly, navigating the many barriers put in the way by the MOD. His knowledge is phenomenal and only outmatched by his humanity. He was truly excellent and I will be eternally grateful for his andvice, empathy, and tenacity.
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Claire
Collected on:
This review is for a different branch.
Pardeep was amazing. She was professional, diligent and super helpful. Nothing was too much trouble. She answered all our questions clearly and willingly and was always prompt with her communication. Very pleased - highly recommend!
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Matter Type:
Wills
Ian
Collected on:
This review is for a different branch.
Excellent service provided by Pardeep with the preparation and execution of my Will.
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Rattan
Collected on:
This review is for a different branch.
From the outset of my legal matter I searched
for a solicitor who dealt with Grant of Probate and Transfer
of Equity.
I am so pleased with Pardeep's thorough approach to her work
as she leaves no stone unturned.
She is most professional, clear, concise and to the point
with her legal work.
Pardeep works to meet the legal needs of the client based
upon their requirements.
She explains things to the client so that they understand
what is expected of them in carrying out the work.
I am most grateful to our solicitor Pardeep for working
hard in order to meet strict deadlines at short notice.
She demonstrates patience and understanding of the family
and matters which affect them.
I feel it's important for the client and solicitor to work as a team
as we are working towards a common aim. This is exactly our experience
of working with Pardeep.
She also kept us well informed step by step throughout.
Grant of Probate requires sensitivity and empathy because
we as a family are still grieving after losing our parents.
Pardeep has supported us throughout this process and we would
not hesitate to approach her with any legal matters in the future.
I would definitely recommend Pardeep to family and friends.
Thank you for guiding us as we could not have done this without
your expertise.
Sincerely
Navdeep Singh
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Petra
Collected on:
This review is for a different branch.
It was my first experience with a solicitor here in the UK and redundancy can be very daunting and stressful, Ian was very helpful, patient and explained the whole documentation/process in easy words to me. So that I understood everything perfectly. I can thoroughly recommend Ian.
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Sarah
Collected on:
very reliable helpful solicitors’s
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Sabine
Collected on:
Really responsive and quick to get back to you. Outstanding service.
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Gaz
Collected on:
For the recovery of any moneys owed or the collection of unpaid invoices due, i can highly recommend this company and especially Mr Jack Mallen. First class speedy service as always 10/10
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petra
Collected on:
I can highly recommend Austen Jones Solicitors, very professional, very friendly and very helpful
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Luca
Collected on:
Ian was very clear, helpful and polite. A great experience for dealing with my first solicitor.
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If you’ve ever needed legal advice before, you’ll know how important it is to speak to someone you can trust. Someone who’ll explain complex legal issues in language you’ll understand. Someone who’s on your side.
