Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Newlaw Legal Limited on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Newlaw Legal Limited. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Newlaw Legal Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Newlaw Legal Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Newlaw Legal Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Newlaw Legal Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Newlaw Legal Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
You may want to discover a firm with an established and proven reputation on ReviewSolicitors
Client Reviews
Luke
Collected on:
Terrible company avoid!!
Terrible company avoid!!! Liars not willing to back their clientele. Leave you in the dark. You have to do all the footwork.
Try and close your claim down on the sly.
Ask you for the same information over and over again in the hope you'll give up, then 18 months later make their excuses and leave you high and dry after taking your money.
Absolute scammers! Would give no stars but that's not an option.
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Christian
Collected on:
Almost a year since my accident, liability accepted within a few weeks as I received my excess back from Tesco Insurance. Nothing from NewLaw. No update, no acknowledgment or response to communications and provided a total fabrication of a response on another review site.
I’m concerned that insurance companies are mis-selling their legal protection and this is just one of a handful of contracted range of legal service companies that appear to be bound to no SLA or KPIs.
There is absolutely no excuse for such appalling customer service. The fact this company are claiming to be part of the Legal500 makes a mockery such a ranking system.
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Louisa
Collected on:
This firm have not worked my case unless they get called several times. They have not responded to a formal complaint. I am over a year into the case and it is not a complex one.
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Matter Type:
Motor Insurance Policy
Susan
Collected on:
Appalling company!
Had accident in 2023, was passed to these guys by my insurance company, so had no choice. A very simple claim just loss of earrings and whiplash not amounting to more than £1500. Over the year I have jumped through hoops to give them everything they need and requested, many calls, everyone blaming everyone else for not doing anything. 1st offer was back in March, no loss of earnings offered as this law firm forgot to add my financials to the pack!! I asked back then for the 3rd parties details as I could have this sorted quicker. I spoke with a Matthew Todd who asked for more stuff which I have sent back in April, this stuff wasn’t added to the legal pack again. Contacted a case manager Amelia Harrhy in July who apologised profusely and said she will send off the pack again with a counter offer and make sure this time all the paperwork is in order.
21st October rang to find out what is happening, guess what the counter offer wasn’t sent over, nor the paperwork and has been sitting there since April, with nothing being done.
They had some system issue in may/ June, but there is no answer anyone can give me as to why nothing has been done with the counter offer since July.
What is amusing is they take a percentage of what you win for their work, at this point I’m not sure what they have done? No callbacks ever, always requesting the same thing over and over again
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Matter Type:
Probate
Jan
Collected on:
We've suffered excessive delays dealing with a straightforward probate case. Now I learn , by looking online, the firm had a cyber attack on 6 May . I was not advised, have had no reply to emails and can't get through on the phone. I don't know if funds and/or my data has been compromised. I cannot understand why there is no customer support in place by now.
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Fateh
Collected on:
Beware of NewLaw Claims: A Disappointing Experience
I recently had the unfortunate experience of dealing with NewLaw Claims, and I must say it was one of the worst encounters I've had with a company. From their incessant requests for the same information every time I contacted them to their complete disregard for promised callbacks, my experience with NewLaw Claims was nothing short of frustrating and disappointing.
One of the most infuriating aspects of dealing with NewLaw Claims was their repetitive demand for the same details every time I reached out to them. It seemed as though they had no system in place to keep track of previous interactions, leading to a redundant and time-consuming process that left me feeling exasperated.
Adding insult to injury was their blatant failure to follow through on their promises. Countless times, I was assured that someone would contact me regarding my claim, only to be left waiting indefinitely. It became apparent that unless I took the initiative to chase them down, I would never receive any updates or resolution to my concerns.
Overall, my experience with NewLaw Claims was nothing short of a nightmare. Their inefficiency, lack of communication, and overall disregard for customer satisfaction make them a company to avoid at all costs. Save yourself the headache and look elsewhere for your legal need
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Paul
Collected on:
Dont expect to be paid.
Almost 2 years since the claim of £300 started and done everything they asked, they sent multiple emails twice a week on the same form and kept filling it out for six months, now theres no emails or contact details to get in touch, they probably have kept the money.....
Stay away and go with someone you can actually contact.
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Nicola
Collected on:
Excellent service always get back to you if you need to ask something always keeping you in the loop so you know what's going on.
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Katrine
Collected on:
Totally endorse this company, the conveyance was literally painless. Would recommend.
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Matter Type:
Accidents In Public Places
Kay
Collected on:
They have taken on my case, very helpful understanding and quick. They answer questions no matter how big or small.
I'm so grateful for all their work and highly recommend them.
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