Ageas Law LLP

I had the misfortune of being referred to Ageas by Tesco insurance following an accident in July 2022 , which liability was fully admitted by the 3rd party.
It's now March 2025 and after complaining through their complaints procedure ( no reply ) I've gone to the Ombudsman to try and get this resolved.
I've made at least 50 calls trying to establish progress ( never a call back ) but get told it's with management for a review.
Last call in January 2025 , i was assured they'd contact me within 4 weeks . Well it's 8 weeks , so i call again. This time , we'll call back in 24 hrs . Guess what , nada , so off to the Ombudsman we go.
Ageas , are , in my opinion, absolutely rubbish . Zero customer contact , zero integrity, zero reliability, zero customer service.
If management behave they way they have , how on earth and the staff goung to behave any better.
Shame on Tesco insurance for referring me to this appalling company.
Steer clear at all costs.

They have refused to do any work on my claim after messing me around for nearly two years. I had a car accident and the other driver admitted liability but guess who they were also insured with…Ageas!! And guess who’s trying not to pay out ? Ageas CROOKS!!!

slow to do anything at all just could not be asked attitude

2 years after having has a no fault car collision which i claimed a personal injury through Ageas Law, i have not been able to make any contact with them for an update. despite emialing them multiple times they simply ignor their clients.
How they are still allowed to continue is unbelievable.
If you have a choice i would avoid at all cost.

Clsim ongoing now 2 yrs
1 never pik up the phone
2 1 chap snoring while on the phone to me
3 constantly telling you any garbage in a bid to get you off the phone
4 nobody tell you the truth
5 make escuse like security breach
6 lost my medicall reports 4 about 6 months
7 2 yrs after providing them with sick notes and pay and them making me a offer they then retract claimming my pay slips are not clear to read and that they only hv 1 sick note when im 100 percent sure with proof that they have more
8 everytime u ring them they come bk with a different story
YOU ALL NEED TO CONTACT THE ONBUSMAN AS THESE ARE BEING INVESTIGATED AND ITS ONLY A MATTER OF TIME BEFORE THEY GET SHUT DOWN

After 25 months I am still waiting for my claim to be settled. 8 times out of 10 no one answers the phone. My CBT therapist has not yet been paid 6 months after my last session. I have written several emails of complaint. I strongly advise no one to touch this company.
Road side assistance was good, replacement of car was also good. But the final settling of my claim has been appalling. Causing further stress and anxiety to my accident that was not my fault.

Apparently they are rebranding themselves now and they are “New Law” Doesn’t actually make a difference because they are as pitiful as ever if I could give a firm zero stars and plead with anyone with half a brain cell never ever to trust them with anything more than a paper clip I would.
Lie after lie, incompetence after incompetence- shocking customer service shocking administration and just an awful law practice. Do yourself a favour avoid like the plague

Worst solicitors I've ever been assigned to big mistake

They drag their heels to do any work. Constantly had to go back to ageas to phone them before they would act on anything.
Eventually I made a formal complaint, to which their response was to not accept the complaint, then refuse to carry on working in my case due to "my tone". Been waiting months for my paperwork so I can use a different law firm. A complaint to the SRA and Ombudsman have now been actioned. My advice is use ANY other law firm.

Absolutely Hopeless. Avoid like the plague.
uninsured loss claim.
After a Year Ageas law are procrastinating with my claim. Fresh out Manchester Airport long term car-park. drove to a quiet residential street, parked legally, some 2 hours later my parked vehicle was hit by an young Asian male at around 55mph. My car was trashed and later written off and the young Asian male driver was later charged by the police. I was stranded several hundred miles away from my home destination without any replacement vehicle for 3 days. Over a year has elapsed and Ageas law are still faffing about to raise an action in court to attempt to recover my losses.
It begs the question , why pay an additional legal expenses premium. I would have give zero stars for this review but, one is the minimum.