Natalie graduated from Wolverhampton University with an LLB Law degree before proceeding to complete the Legal Practice course at Staffordshire University. Having completed her legal training in Shrewsbury, Natalie began her legal career within the Magistrates’ Court, working as a Court Officer for many years. Her desire to expand her criminal law knowledge and experience led her to become an accredited Police Station representative, where she represented clients throughout Shropshire and beyond. Natalie ceased practicing in criminal law in 2006, and started family law, she went on to found NjP Solicitors, focusing solely on family law. She is also an accredited member of the Family Law Panel and a member of Resolution - a membership organisation for family law professionals committed to working with clients in a constructive, non-confrontational way. As the Founder of NjP Solicitors, Natalie prides herself on finding new, innovative ways to improve the services offered to clients. With over 25 years in the legal profession, she has seen first-hand what works and what doesn’t and has built a practice that delivers forward-thinking, client-focused approaches to legal services, benefiting clients immeasurably.
Courtside House, Telford Square, TF3 4HX
Licensed for 18 years
Family Law
Excellent knowledge of child custody law and compassionate service
A representative from Njp Solicitors Limited responded to this review on 10 May, 2023
Thanks for your kind words Rob 😊
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Great service from NJP Solicitors. I dealt with Natalie and she was helpful, professional and gave good, fair unbiased advice. The fees were very reasonable and I would definitely use them again.
A representative from Njp Solicitors Limited responded to this review on 03 May, 2023
Thanks Darren 😊
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Natalie graduated from Wolverhampton University with an LLB Law degree before proceeding to complete the Legal Practice course at Staffordshire University. Having completed her legal training in Shrewsbury, Natalie began her legal career within the Magistrates’ Court, working as a Court Officer for many years. Her desire to expand her criminal law knowledge and experience led her to become an accredited Police Station representative, where she represented clients throughout Shropshire and beyond. Natalie ceased practicing in criminal law in 2006, and started family law, she went on to found NjP Solicitors, focusing solely on family law. She is also an accredited member of the Family Law Panel and a member of Resolution - a membership organisation for family law professionals committed to working with clients in a constructive, non-confrontational way. As the Founder of NjP Solicitors, Natalie prides herself on finding new, innovative ways to improve the services offered to clients. With over 25 years in the legal profession, she has seen first-hand what works and what doesn’t and has built a practice that delivers forward-thinking, client-focused approaches to legal services, benefiting clients immeasurably.
Languages Spoken: English
United Kingdom
Currently Registered
15/11/06
12/05/23
Compliance Officer for Finance and Administration
Njp Solicitors Limited
?-present
HIGHLY RECOMMENDED
Very honest clear and understanding. Very professional service that does its upmost to make you feel welcome understood and reassured at all times.
Lawyer named in this review: Natalie Moore
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Great service
Natalie was very down to earth, helpful and understanding. She listened - gave advice - and answered all of my questions. This is a difficult time for me but found this session very helpful!
Lawyer named in this review: Natalie Moore
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Initial meeting
Natalie was very friendly, warm, approachable and professional in her discussion with me - very much appreciated when the topic is so grim. I gained clarity about my situation and I have great confidence in her advice, given her vast experience in this area of law.
Lawyer named in this review: Natalie Moore
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The first meeting to discuss divorce
I was very anxious about going for the first meeting but I was immediately at ease when I met Natalie who is so professional and friendly. I so appreciated how everything was explained clearly and eased my mind considerably, thank you so much
I feel a huge weight lifted now after taking those first steps to speak to Natalie at a very challenging and emotional time and highly recommend Njp Solicitors
Lawyer named in this review: Natalie Moore
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Seamless!
A seamless process where by your details are collated in advance to prepare for your first appointment.
Natalie put me at ease and explained everything.
I would highly recommend NJP Solicitors.
Lawyer named in this review: Natalie Moore
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Friendly and helpful
So happy with the service provided. Helped me with my circumstances very quick and efficiently and when could no longer help, they sort out the right place for me to get the help I needed.
Lawyer named in this review: Natalie Moore
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Help with divorce
Natalie was very helpful, I do require to go back to carry on with the issue I have
Lawyer named in this review: Natalie Moore
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Top service
Excellent service, support, and quick act.
Lawyer named in this review: Natalie Moore
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Utterly compassionate, utterly professional, completely friendly
From start to finish, my first impressions of NJP, the staff, and Natalie are absolutely top rate. Friendly, personable, understandable, and professional. I've worked with Solicitors before, and none have been as upfront, straight forward, or as understandable as NJP. Well done, and thank you.
Lawyer named in this review: Natalie Moore
Natalie Moore from Njp Solicitors Limited responded to this review on 29 August, 2024
Thank you Marc for your kind feedback.
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Poor experience
1. Preparation: The solicitor never came to any meeting prepared. It felt like she didn't have any idea what was going on in my case. It was always me who came prepared to the meetings and fed her in. As a result, I hardly got any guidance from her. The whole idea of having a solicitor is to get the right guidance, without that there is no point having a solicitor. For 2 years we kept on discussing a couple of points related to finance, but it felt like she never understood the point. It's not an issue if she didn't understand the points, my issue is that for 2 yrs we kept on discussing and she kept pretending that she understood the point. After 2 yrs. she asked an absolutely fundamental question on that point. I don't understand if her own concept on that point is not clear how she is going to convince the other party on my behalf. Also due to these behaviour the overall cost of the case increases.
2. Incorrect documentation: documents produced by NJP were inaccurate. After getting a similar experience couple of times, I started creating, and maintaining most of the documents by myself. It is very annoying when I had to produce all the documents by myself and also had to pay for the same work to NJP.
3. planning, and schedule: in my 2.5 yrs experience with NJP there was not a single meeting/email where I was told what should my next step/ action plan etc. Not sure, if there was any target schedule.
4. communication: the majority of the communication happens via the assistant who doesn't have any knowledge of the case. I don't have any issue communicating via someone if I am not charged more because of that. But on multiple occasions, communication was lost in transit or the answer I could have got by 1 email it needed multiple emails. All of these increase the overall cost.
All the above issues could be due to a lack of skilled resources in the organisation or too much work to be delivered by a small number of people. Whatever be the case, customers shouldn't get suffered by this as they are paying the required fee for the service.
Lawyer named in this review: Natalie Moore
Natalie Moore from Njp Solicitors Limited responded to this review on 29 August, 2024
Thank you for your feedback. The solicitor is always prepared for meetings, however, on occasion progress can be hindered by a lack of communication, as clients may opt to limit contact to manage costs. Unfortunately, without clear and consistent instructions, it becomes challenging to move forward effectively. Cases continuously evolve, and fundamental changes often arise as new information is provided by both sides. This is a natural part of the legal process and does not reflect a lack of preparation or understanding by the solicitor. When you “came prepared to meetings and fed her in” this was simply you providing us with necessary instructions, which is both appropriate and essential in all cases. A solicitor cannot act independently without clear instructions from the client. Regarding documentation, changes and updates occur because cases are constantly evolving. It is important to note that when parties disagree on key documents needed to resolve the case, those documents remain under revision until an agreement is reached. Further, there is no requirement for clients to prepare their own documents, especially those that need to be sent to other parties or to court. Clients are only asked to approve correspondence and update schedules with agreed figures. “Communication the majority of the communication happens via the assistant who doesn't have any knowledge of the case”. Most solicitors are supported by assistants and paralegals to enhance efficiency. You are correct that assistants do not have legal knowledge of cases; our clients are aware that all legal advice is only provided by the Solicitor. Your assumption regarding resources and workload is unfounded, and not accurate. We regret to hear that, over the course of 2.5 years, you felt there was a lack of clarity regarding next steps and action plans. It is unfortunate that this issue was not raised earlier, as we would have been happy to address it in one of the many meetings or email exchanges we had during this period. We appreciate your valuable feedback and are continually striving to improve our services for our clients. Although your review is anonymous, we welcome the opportunity to discuss your concerns further if you wish.
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