Executive Director of Client Care at Scullion LAW

Charmaine Trainor

Executive Director of Client Care

Charmaine joined us as a receptionist in October 2012, returning to Scotland after a 20-year spell in the US. In 2016, she was promoted to Client Care Manager. Charmaine has a driving passion for delivering excellence in client care! She was promoted to Executive Director in 2022. Charmaine really enjoys leading the sales team and ensuring that every prospective client who reaches out to Scullion LAW is met with care, professionalism, and the best legal service.

220 St Vincent Street, G2 5SG

Practice Areas

Wills, Trusts & Probate, Driving offences, Housing & Property

5.0/5 5 Client Reviews 5
5 Client Reviews

5.0/5

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge

Reviews summary

  • Excellent
    5
  • Very Good
    0
  • Average
    0
  • Poor
    0
  • Awful
    0

Review sources

Anonymous
Click to rate
Callum
Callum Added 2 years ago 1 found this helpful Report to admin
Collected whilst working at Scullion LAW
July 29, 2022 20220729112854

Review solely for Charmaine client care manager.

5

This review is intended solely for Charmaine, ScullionLaws customer care manager. After a communication from myself to ScullionLaw, Charmaine had reached out to me last night outside of office hours, unpaid and still done her very best to resolve my issue. Without going into detail Charmaine was aware of an ongoing problem, that if not resolved before 9am this morning, it would have been drastically worse. Charmaine, taking her job to a whole new level, ensured that this issue had a resolution before the night was finished, she was consistent, communicative and extremely helpful. The money I’ve paid for ScullionLaws services, Charmaine is a prime example of how their clients should be treated at all times.

If there is an issue with ScullionLaw, rest assured - Charmaine will do all she can to help the matter as she did with me when she had no personal gain, no overtime rate, nothing. Can’t speak highly enough of the customer care she showed. This is beyond what is expected when using a reputable firm.

Review *SOLELY* about Charmaine. Not the firm.

Lawyer named in this review: Charmaine Trainor

A representative from Scullion LAW responded to this review on 03 August, 2022

Thank you for taking the time to share your experience with us. We are pleased that we were able to assist you, and we will ensure your comments are passed on to Charmaine.

Was this review helpful? Yes

Chris
Chris Added 2 years ago 1 found this helpful Report to admin
Collected whilst working at Scullion LAW
June 23, 2022 20220623163850

Thank you Judith Hutchison and the the team

5

I got myself into a bit of a “pickle” for want of a better word and didn’t know what to do. I attended court not knowing what would happen and needless to say was a nervous wreck. Judith spoke to me and immediately put my nerves at ease. She advised me and explained the process, even getting me a seat to save me from standing. My case has not ended but I wanted to send this review as from the start of this process, anytime I have needed them from the lovely receptionist Yvonne, client care manager Charmaine and Jamielee they always helped to stop me worrying and gone out their way to help.
Thank you again Judith for your help - it really does mean alot.

Lawyer named in this review: Charmaine Trainor

A representative from Scullion LAW responded to this review on 27 June, 2022

Good morning Chris, Thank you, Chris for your review! We're pleased to hear that you received efficient service and would recommend us! I have passed on your feedback to Judith and the team.

Was this review helpful? Yes

Richard
Richard Added 2 years ago Report to admin
Collected whilst working at Scullion LAW
March 08, 2022 20220308130535

Thank you

5

Charmaine’s help was much appreciated and gave great advice and guidance, she helped me feel at ease and provided me with clarity, thank you again Charmaine!

Lawyer named in this review: Charmaine Trainor

A representative from Scullion LAW responded to this review on 10 March, 2022

Thank you for taking the time to leave your positive review, Richard. We are pleased that we were able to assist you, and we will ensure your comments are passed onto Ms Trainor.

Was this review helpful? Yes

Gordon
Gordon Added 4 years ago 1 found this helpful Report to admin
Collected whilst working at Scullion LAW
August 07, 2020 20200807170056

Great client care department

5

I instructed Scullions Law recently to represent me on drafting a will under the marie curie scheme, I found Emma Wright to be an excellent solicitor who was very knowledgable and very articulate. She was extremely polite and a pleasure to work with. She will make an excellent solicitor when she is no longer a trainee but a fully qualified solicitor!

Lawyer named in this review: Charmaine Trainor

A representative from Scullion LAW responded to this review on 28 January, 2022

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Was this review helpful? Yes

Reviews collected on

Sakib
Sakib Added 3 years ago Report to admin
Collected whilst working at Scullion LAW
March 01, 2021
Collected on
20210301175047

Sakib

5

What an absolute breath of fresh air these guys are, my first initial call with Charmaine and she has Impressed me so much, extremely professional with the best manners and so helpful and supportive, that is it, these guys are the one for me to turn to for any future legal matters! Thank you so much Charmaine :)

Lawyer named in this review: Charmaine Trainor

A representative from Scullion LAW responded to this review on 28 January, 2022

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Was this review helpful? Yes

About Charmaine Trainor

Charmaine joined us as a receptionist in October 2012, returning to Scotland after a 20-year spell in the US. In 2016, she was promoted to Client Care Manager. Charmaine has a driving passion for delivering excellence in client care! She was promoted to Executive Director in 2022. Charmaine really enjoys leading the sales team and ensuring that every prospective client who reaches out to Scullion LAW is met with care, professionalism, and the best legal service.

Languages Spoken: English

Contact Charmaine Trainor

Address

Scullion LAW

220 St Vincent Street

G2 5SG



Phone

Website

Resume

WORK EXPERIENCE

Title

Name

Duration

Head of Client Care

Scullion LAW Limited

2012-present