A Frustrating Encounter with Broken Promises and Policies

Disregard the old positive reviews; my rencounter with Harbord & Co (Formely McGlinchey & Co) has left me thoroughly dissatisfied. The unprofessionalism displayed during the purchase of our first home has been disheartening.

Repeated mistakes during the house-buying process led to seven instances of raising concerns, with McGlinchey & Co promising callbacks that never materialized. Adding to the frustration, we had to point out blatant errors in our contract and deed to McGlinchey & Co. Instead of receiving proper advice, we found ourselves guiding them, revealing their shocking lack of attention to detail and professionalism.

Post-purchase, we diligently followed McGlinchey & Co's official complaint process, only to endure a prolonged 12-week period of silence and unfulfilled promises.

The most disappointing aspect is that McGlinchey & Co, a company with its own complaints policy, failed to adhere to the very rules they have set. This raises a critical question: what is the purpose of having a complaints policy if the company does not uphold its own guidelines?

We are now forced to escalate this matter further. My advice to potential clients is to avoid McGlinchey & Co at all costs. The lack of responsiveness and the failure to adhere to their own policies have cast a shadow on our experience with the company. Avoid being ignored, especially when dealing with a company that falls short of its own standards, and find an alternative.