I spoke to the solicitors Ross on 3 occasions about my instruction. On the first occasion, I attend an appointment they booked, which they forgot. The trainee solicitor took my instruction and said they will action. I chased for 3 weeks and decided to go back in. I was told by the trainee that they lost my instruction that contained my personal info. She took my instruction again and asked that I send my personal financial info again. I emailed the details the next day, only to be sent a reply to say that cannot take on my work, due to having no capacity. This was an awful experience and far from professional. My personal details have been shared on two occasions for no reason. Waste of time.