Solicitor at Lodge Brothers Legal Services Limited
Sophie Charlotte Andrews
Solicitor - Director
SRA ID: 31343
Sophie joined Lodge Brothers as Head of Legal Services in 2016 to develop and set up its legal services business. Lodge Brothers Legal Services is a separate company, which has been granted a licence by the Solicitors Regulation. Authority, allowing Lodge Brothers Legal Services to provide professional Legal Services to its clients through its own legal team. Sophie grew up in Surrey and studied law at University College London and the College of Law in Guildford qualifying as a Solicitor in 1997. Having trained at a leading Private Client Firm, Charles Russell, Sophie has specialised in Wills, Probate and Powers of Attorney and now has over 15 years of experience in these areas. Sophie spends most of her time dealing with estates and has helped hundreds of families obtain Grant of Probate since setting up Lodge Brothers Legal Services. Sophie has responsibility for the overall supervision of the work carried out by our team. She is an affiliate member of The Society of Trust and Estate Practitioners (STEP) and holds the Advanced Certificate in Will Preparation (passing with a distinction).
Ludlow House, Ludlow Road, TW13 7JF
Licensed for 27 years
Practice Areas
Wills, Trusts & Probate
- Wills, Trusts & Probate 100%
7 Client Reviews
Overall experience
- Value For Money
- Approachability
About Sophie Charlotte Andrews
Sophie joined Lodge Brothers as Head of Legal Services in 2016 to develop and set up its legal services business. Lodge Brothers Legal Services is a separate company, which has been granted a licence by the Solicitors Regulation. Authority, allowing Lodge Brothers Legal Services to provide professional Legal Services to its clients through its own legal team. Sophie grew up in Surrey and studied law at University College London and the College of Law in Guildford qualifying as a Solicitor in 1997. Having trained at a leading Private Client Firm, Charles Russell, Sophie has specialised in Wills, Probate and Powers of Attorney and now has over 15 years of experience in these areas. Sophie spends most of her time dealing with estates and has helped hundreds of families obtain Grant of Probate since setting up Lodge Brothers Legal Services. Sophie has responsibility for the overall supervision of the work carried out by our team. She is an affiliate member of The Society of Trust and Estate Practitioners (STEP) and holds the Advanced Certificate in Will Preparation (passing with a distinction).
Languages Spoken: English, French
Contact Sophie Charlotte Andrews
Resume
LICENSE
Country
Status
Acquired
Updated
United Kingdom
Currently Registered
01/08/97
20/01/25
We found no instances of professional misconduct for this solicitor
WORK EXPERIENCE
Title
Name
Duration
Compliance Officer for Legal Practice
Lodge Brothers Legal Services Limited
?-present
No grasp of concept of client service; very unpleasant to deal with
I am really surprised this company is still in business. They handled powers of attorney for both my parents and my mother's will. She had no choice except to use them, because as a woman in her 80s she needed one in easy reach and they have an effective monopoly of legal services in West Byfleet. From the outset given how they handled the documents and interaction between family members, I advised her to switch to another company if possible. This initial concern with them has proven to be, unfortunately, painfully accurate. Their staff have no sense of how to deal appropriately with the public. I accept I was only a beneficiary and not their 'customer', but I would have expected far, far better treatment than I received. Their staff are arrogant, maybe something we have to accept with lawyers. They communicate in a way which makes it difficult to comprehend what they are asking. They seem to believe that everyone has a Law degree. If you do not use exactly the right words they reject your response. Then they keep pestering you as you struggle to find the right words that they will accept. If you make even one word of complaint they are very snippy. Overall I felt there was no respect for myself or the difficulties of the situation I was trying to deal with. They are very off-hand and at times petulant. This is unacceptable especially when dealing with troubling situations such as following a bereavement. I recommend you stay clear of Lodge Brothers, though recognize that in some parts of Surrey that can be difficult, especially for elderly clients. The system below only allows me to select one lawyer, but the problem was wider than a single individual.
Lawyer named in this review: Sophie Charlotte Andrews
Was this review helpful? Yes
Excellent service!
An excellent service which helped reduce the stress of a difficult period in time. It was a pleasure engaging with an experienced, proactive, solictor and I would recommend Sophie Andrews and Lodge Brother Legal Services to anyone.
Lawyer named in this review: Sophie Charlotte Andrews
A representative from Lodge Brothers Legal Services Limited responded to this review on 18 October, 2024
Thank you for your kind words Christopher. We're thrilled to hear that Sophie and the team were able to help reduce your stress during a difficult time. It’s wonderful to know that you found our service both excellent and proactive. Your recommendation means a lot to us, and we truly appreciate your trust.
Was this review helpful? Yes
Probate
Good. Professional & prompt. Kept informed of status & updates
Lawyer named in this review: Sophie Charlotte Andrews
A representative from Lodge Brothers Legal Services Limited responded to this review on 07 October, 2024
Dear Richard, Thank you for your positive feedback! We're glad to hear you found Sophie's service professional and prompt. We appreciate your trust in us. Best regards, Lodge Brothers Legal Services Limited
Was this review helpful? Yes
Probate and wills
I found Sophie Andrews at Lodge Brothers exceptionally helpful and reassuring with all the problems I encountered with probate and IHT for my father’s estate. She always kept me informed during the process as well as being very responsive to any queries I had.
Lawyer named in this review: Sophie Charlotte Andrews
A representative from Lodge Brothers Legal Services Limited responded to this review on 27 September, 2024
Thank you for your wonderful feedback. We’re so glad to hear that Sophie was able to provide you with the help and reassurance you needed during the probate and inheritance tax process. Keeping you informed and addressing your queries is our priority, and it’s great to know Sophie met those expectations. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thank you again.
Was this review helpful? Yes
Will Preparation
Preparation of Wills and signing of Wills carried out effeciently,
Lawyer named in this review: Sophie Charlotte Andrews
A representative from Lodge Brothers Legal Services Limited responded to this review on 09 September, 2024
Dear Martin, Thank you for your feedback. We’re glad to hear that the preparation and signing of your Wills were handled efficiently. Best regards, Lodge Brothers Legal Services Limited
Was this review helpful? Yes
Great Seevice
Excellent legal advice. Friendly manner and down to earth approach.
Lawyer named in this review: Sophie Charlotte Andrews
A representative from Lodge Brothers Legal Services Limited responded to this review on 02 September, 2024
Thank you for your kind words. We're pleased to hear that you appreciated our legal advice and approachable, friendly manner. Providing down-to-earth guidance is important to us, so it's great to know that it made a positive impact. We're here whenever you need us.
Was this review helpful? Yes
Sophie Andrews is excellent
Nailed everything first time, communicated clearly.
Lawyer named in this review: Sophie Charlotte Andrews
A representative from Lodge Brothers Legal Services Limited responded to this review on 01 August, 2024
Dear Ben, Thank you for your feedback! We're pleased to hear everything was handled well by Sophie and that communication was clear throughout. Best regards, Lodge Brothers Legal Services Limited
Was this review helpful? Yes