I haven't finished the process, but I haven't heard from my solicitor for 6 weeks. I made a complaint to the Senior Partner last week but still haven't even had an acknowledgement of my email.
I am seriously considering changing firms as it feels this would be a faster way to get things done despite having to pretty much start from scratch. Initially response times were excellent, however, I don't think any contact was made with the other party for several weeks. Since then, communication has been minimal. We have had one meeting and barely had a word since and it's been more than 6 weeks with me emailing twice a week and calling once a week. The only time she picked up the phone was when she was on annual leave and the office was accidentally forwarded to her mobile. She works remotely and apparently no-one else can help me or touch her cases. So frustrating. The chain is at risk of collapse.

AVOID

Terrible. Slow,slow,slow. Poor communication, unwilling or unable to help. Blamed everyone else. Thought she knew everything but apparently didn’t.
Save yourself a heap of stress - avoid.