The Director of this company(Alisha Ann Butler) is a very offensive person that uses derogatory
foul language and emails with Legal threats of defamation against anyone that complains about her company or leaves negative reviews. she has also recently been fined by the SRA see Below.

Quote from Legalfutures.co.uk)
A solicitor who admitted to a “serious breach” of the accounts rules – in part due to the impact of Covid – has escaped with a rebuke from the Solicitors Regulation Authority (SRA).

The multiple failures by Alisha Butler, owner and sole director of Birkenhead firm Phoenix Legal could have led to a referral to a disciplinary tribunal but her misconduct was instead resolved through a regulatory settlement agreement between her and the SRA.

An investigation triggered by a qualified accountant’s report found that the firm was unable to demonstrate that reconciliations had been carried out at least once every five weeks and had failed to keep and maintain proper and accurate accounting records.

Further, there was a shortage on client account of £2,072 as at 31 March 2021, caused by liabilities in six client matters not being shown in the books of account. Ms Butler addressed this by “making the appropriate payments from the office account during the SRA inspection”.

In addition, client money had been dealt with through a non-client bank account between September 2017 and October 2020.

Ms Butler admitted breaching several accounts rules and SRA principles.
Admissions
3.1 Ms Butler makes the following admissions which the SRA accepts:

That by failing to keep accounting records properly written up, allowing a client account shortage to occur and dealing with client money through a non-client bank account she has:
breached Rules 1.2(b), 1.2(e), 1.2(f), 7.1, 29.1(a) and 29.9 of the SRA Accounts Rules 2011 and Rules 4.1, 6.1, 8.1 and 8.3 of the SRA Accounts Rules 2019; and
breached Principles 4, 5, 6, 8 and 10 of the SRA Principles 2011 and Principles 2 and 7 of the SRA Principles 2019.