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Kevin
I unreservedly recommend Cramp & Mullaney solicitors. All the staff were friendly and helpful. Rachel was a star enabling me draft and write my Will, carefully explaining each step along the way in a way that was easy to understand and helpful. The whole process from start to finish was swift and seemed effortless.
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Efficient service
Approached Cramp and Mullaney to rewrite my will. Every stage of the process was explained and all my questions and concerns were answered in detail. The service was professional, friendly and completed within a reasonable time frame. Recommended.
Lawyer named in this review: Rachel Shepherd
A representative from Cramp And Mullaney LLP responded to this review on 11 June, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Updating a will
I gained a first appointment quickly and was able to talk in depth about what I wanted to do to alter my will.
There was no time pressure whilst we discussed all the relevant points.
I was given sound advice throughout and issued that I had not thought about were highlighted to me which was very helpful.
It made me feel confident with both the process and the outcome.
A draft was sent to me very soon after for me to review.
My second appointment was as successful as my first and the terms of the will were finalised. There was great attention to details thought the process.
I felt very satisfied that I was enabled to write the best will I could draw with expert
and caring help.
After the experience, I felt confident that I had found the right firm to help me with any future legal matters.
Lawyer named in this review: Rachel Shepherd
A representative from Cramp And Mullaney LLP responded to this review on 07 February, 2024
Thank you so much for your very kind review Liz, it is much appreciated. We understand how challenging it can be navigating through the process and so it is great to hear that we gave you confidence when doing so and we hope you will consider us in the future should the need arise.
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Experience of Solicitors Cramp and Mullaney
I have always found the solicitors very helpful, considerate, and informative whenever it has been necessary to consult them.
They were particularly helpful when dealing with the probate of my late husband’s will.
Whoever I dealt with always showed patience when I needed clarification of any matter.
Lawyer named in this review: Rachel Shepherd
A representative from Cramp And Mullaney LLP responded to this review on 06 December, 2023
Thank you for your recent feedback, we always appreciate people taking the time to leave this especially when they have been dealing with a difficult situation. It's great to hear that your experience with us was a positive one and we are glad to have been able to help.
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Excellent Solicitor
Extremely sound advice and most efficiently dealt with by Rachel Shepherd at Cramp & Mullaney LLP. Would have absolutely no hesitation in highly recommending Rachel. Got to grips immediately with the nub of the problem, paid so much attention to the small detail, and went all out for quick completion. Rachel will aspire to great heights in her chosen profession.
Lawyer named in this review: Rachel Shepherd
A representative from Cramp And Mullaney LLP responded to this review on 08 November, 2023
Thank you so much for taking the time to leave this great review and we are pleased to hear that your experience with us was a positive one and that Rachel was able to help you with your matter both quickly and efficiently.
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Margaret taylors probate
We used there service to get probate through and from start to finish we had a very professional service from rachel and daniel , when ever we phoned with any questions they was answered unless they had to do some investigation to find the answer which they would do and always got back to us quickly. The price we got charged was actually less than i thought it would be especially with all the extra bits they did, we was very satisfied with the service
Lawyer named in this review: Rachel Shepherd
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Billed for there mistake
Originally told should be about £900. To do probate But then billed over £2,500. Then when trying to sell my late mothers house another solicitor spotted that 1 of the
Executors name was incorrect so had to go back to cramp & MULLANEY to have it corrected and it took a long time to get corrected and they billed us £1200. For their mistake as they had the original will with the correct names on it and as a professional company should have spotted this major mistake. ( STEER VERY CLEAR OF THESE SOLICITORS ) Should not have charged us the second time and should have compensadted us as nearly lost the house sale due to their incompetence.
Lawyer named in this review: Rachel Shepherd
A representative from Cramp And Mullaney LLP responded to this review on 02 August, 2023
Thank you for your feedback, I am sorry to hear that you feel your experience using Cramp & Mullaney did not meet your expectations. It is difficult for us to respond to specific points raised in your review due to client confidentiality rules but we will respond where we can. At the outset of every matter we discuss with clients the various options available to them and costs associated with these in order to give a degree of flexibility to the amount of help or involvement we have and therefore it is likely a quote of £900 would have been given for far less involvement than was had. In relation to the error, you mention with an executor’s name, we are only able to proceed with an application on the basis of the personal information we are provided with and we always ask our clients to review any application to check for things such as names and spellings as we would not know the individuals who have been named throughout. In terms of any amendments, we are in the hands of the Probate Registry and unfortunately any delay in processing times is outside our control. We are sorry you do not feel your experience was a positive one, and we appreciate everyone is entitled to their opinion, however we would refer to a review left by “Dan” on 2.8.23 who is another client involved in this matter and his experience. We aim to do everything in our power to minimise the impact of this on our clients and to make the process as pain-free as it can be, however there are processes and procedures that must be followed and this can limit what we are able to do.
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Preparing a will - excellent service.
Rachel was excellent. She really listened to my requirements and was flexible in her approach to accommodate my wishes.
I highly recommend her for her thoughtful personal approach.
Lawyer named in this review: Rachel Shepherd
Was this review helpful? Yes
Review for Cramp & Mullaney Solicitors
So grateful for the considerable help both Daniel and Rachel gave us at a particularly difficult time.
Lawyer named in this review: Rachel Shepherd
Was this review helpful? Yes