Last wishes of my late grandmother never carried out and now never will be due incompetence of this company.
And then up against sly tactics from them when tried to resolve the situation absolutely disgusting

Unprofessional, slow, ineffective. Zero customer service skills and all correspondence ignored. Made no progress whatsoever and had to change solicitors in the end having made no progress. Absolutely don't touch this firm if you have a choice. I am still awaiting my Mother's will to be sent and they are ignoring all correspondence from my solicitor. A disgrace a company who are making an upsetting period even worse. Look at other people's reviews of this firm on various sites- don't just take my word for it. Avoid like the plague.