Solicitor at Eric Robinson Solicitors

Eric Robinson Solicitors

Kelly Cottrell

Solicitor - Associate

SRA ID: 523520

Kelly is a chartered legal executive who joined the firm in 1997, and is based at the firm’s Southampton (Hedge End) office. Kelly has over 20 years’ experience and undertakes all kinds of freehold and leasehold residential conveyancing whether for sellers or buyers.

Vanbrugh House, Grange Drive, Hedge End, Southampton, Hampshire, SO30 2AF

Licensed for 3 years

Practice Areas

Housing & Property

4.8/5 33 Client Reviews 33
33 Client Reviews

4.8/5

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge

Reviews summary

  • Excellent
    30
  • Very Good
    1
  • Average
    0
  • Poor
    1
  • Awful
    1

Review sources

Anonymous
Click to rate
Elizabeth
Elizabeth Added 7 months ago Report to admin
Eric Robinson Solicitors
Collected whilst working at Eric Robinson Solicitors
April 24, 2024 20240424181625

Great experience

5

I received an excellent service from Eric Robinson Solicitors. Advice was detailed without being verbose, thorough, and accessible to those without legal knowledge or experience. The Legal Assistant was very responsive to my communications which was greatly appreciated. I felt confident in the solictor/assistant I was using and with the advice I received. They acted promptly and professionally.

Lawyer named in this review: Kelly Cottrell

A representative from Eric Robinson Solicitors responded to this review on 26 April, 2024

Thank you for your review and are pleased that you found our service and advice to be excellent and provided you with confidence. Your comments have been passed on to Kelly. We look forward to working with you again.

Was this review helpful? Yes

Matthew
Matthew Added 9 months ago Report to admin
Eric Robinson Solicitors
Collected whilst working at Eric Robinson Solicitors
February 23, 2024 20240223115003

Excellent service

5

I used the Hedge End branch. Kelly & Charlotte were friendly with clear communication. Always responded to calls/emails.

Lawyer named in this review: Kelly Cottrell

A representative from Eric Robinson Solicitors responded to this review on 01 March, 2024

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Was this review helpful? Yes

Eleanor
Eleanor Added 9 months ago Report to admin
Eric Robinson Solicitors
Collected whilst working at Eric Robinson Solicitors
January 30, 2024 20240130192003

Excellent and Knowledgable

5

Both these solicitors guided me well during a difficult time in my life, I recommend this firm and I would use them again.

Lawyer named in this review: Kelly Cottrell

A representative from Eric Robinson Solicitors responded to this review on 31 January, 2024

Thank you for your review, and we are pleased to have provided you with support and assistance in this matter. Your comments have been passed on to Kelly and Dana. We look forward to working with you again at some point in the future.

Was this review helpful? Yes

Marie
Marie Added 11 months ago Report to admin
Eric Robinson Solicitors
Collected whilst working at Eric Robinson Solicitors
December 18, 2023 20231218170822

Not very good communication

1

Unfortunately not great communication and felt that they acted more for my ex husband when selling the martial home.
Not all emails was replied too and felt at times replies was a bit patronising.
Not a solicitors I would of chosen but house sale would not had continued if I choose another solicitor, so wasn't my choice.
Not a good experience unfortunately

Lawyer named in this review: Kelly Cottrell

A representative from Eric Robinson Solicitors responded to this review on 20 December, 2023

Thank you for your review, and we have noted your dissatisfaction with the service received. We are sorry to learn of this, and will investigate the issues further having identified the matter concerned. You don't appear to have previously raised these concerns with us and, to the contrary, thanked us at the end of the transaction for what we had done.

Was this review helpful? Yes

Ian Short
Ian Short Added 12 months ago Report to admin
Eric Robinson Solicitors
Collected whilst working at Eric Robinson Solicitors
November 29, 2023 20231129115502

Sale of my mother’s bungalow

5

I instructed Eric Robinson as Solicitor to my mother’s bungalow sale as they were local to me. I received an excellent service, clear and prompt communication throughout the process and took any concerns I had away

Lawyer named in this review: Kelly Cottrell

A representative from Eric Robinson Solicitors responded to this review on 30 November, 2023

Thank you for your review and we are pleased that you enjoyed such good service. Your comments have been fed back. We look forward to working with you again.

Was this review helpful? Yes

Deloris Cruickshank
Deloris Cruickshank Added 1 year ago Report to admin
Eric Robinson Solicitors
Collected whilst working at Eric Robinson Solicitors
September 12, 2023 20230912124206

Highly Recommend

5

My partner and I had an excellent experience with Kelly and Charlotte at the Hedge End firm. The dedication, time and patience they put into our case to ensure that we made it to completion was more than outstanding, as it had moments when we felt everything was just going to fall through. They went way and above to ensure that things were done correctly legally and to a high standard and they were able to complete our transaction on deadline day, considering all the challenges that were presented to them from begining to end. They are are definitely assets to Eric Robinson Solicitors team. Thank you both!
We would highly recommend this firm to anyone.


Lawyer named in this review: Kelly Cottrell

A representative from Eric Robinson Solicitors responded to this review on 12 September, 2023

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Was this review helpful? Yes

David Shears
David Shears Added 1 year ago Report to admin
Eric Robinson Solicitors
Collected whilst working at Eric Robinson Solicitors
September 08, 2023 20230908205045

House Purchase September 2023

5

The service was professional and knowledgeable and our solicitor and legal assistant were always helpful and approachable.

Their support and assistance over throughout the purchase of our property was invaluable.

Lawyer named in this review: Kelly Cottrell

A representative from Eric Robinson Solicitors responded to this review on 12 September, 2023

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Was this review helpful? Yes

Lisa Pickles
Lisa Pickles Added 1 year ago Report to admin
Eric Robinson Solicitors
Collected whilst working at Eric Robinson Solicitors
April 27, 2023 20230427105846

Fantastic!

5

The whole process from start to finish was an amaxing experience. We completed on our ourchase in record time! Kelly and Charlotte always keeping us informed and supplying us with invaluable knowledge. Always going the extra mile for us.
Thank you so much!

Lawyer named in this review: Kelly Cottrell

A representative from Eric Robinson Solicitors responded to this review on 28 April, 2023

Thank you for your review and we are delighted that you enjoyed such an amazing experience, that resulted in such a swift completion. Your comments have been passed on to Kelly and Charlotte, and we look forward to working with you again.

Was this review helpful? Yes

Holly Street
Holly Street Added 1 year ago Report to admin
Eric Robinson Solicitors
Collected whilst working at Eric Robinson Solicitors
January 27, 2023 20230127111520

Great, friendly service

5

I would recommend Eric Robinson solicitors highly. We decided to go with them for our property purchase as my partner sold his house through them and had a positive experience. Kelly and Charlotte were always very responsive and clear. They acted quickly and kept us informed at all stages. We were delighted when our purchase all went through with no issues. I would use them again in the future no doubt.

Lawyer named in this review: Kelly Cottrell

A representative from Eric Robinson Solicitors responded to this review on 02 February, 2023

Thank you for your review. We appreciate the positive feedback you have given us, which has been passed on. We look forward to working with you in the future on another occasion.

Was this review helpful? Yes

Ant
Ant Added 3 years ago Report to admin
Eric Robinson Solicitors
Collected whilst working at Eric Robinson Solicitors
November 23, 2021 20211123183855

Conveyancing

5

I am writing to thank Kelly Cottrell for the conveyancing on our house move. She was extremely patient despite dealing with the most inept solicitor ever in the transactions from another firm.
I would most definitely recommend her services. She was just brilliant throughout. Extremely knowledgeable.

Lawyer named in this review: Kelly Cottrell

A representative from Eric Robinson Solicitors responded to this review on 24 November, 2021

Thank your for this feedback and we are delighted that you have been so pleased with our service. Your kind comments have been fed back to Kelly. We hope you will be very happy in your new home, and if we can assist you with any other work in the future please do not hesitate to ask. Thank you for your recommendation to others.

Was this review helpful? Yes

Reviews collected on

Tim
Tim Added 11 months ago Report to admin
Eric Robinson Solicitors
Collected whilst working at Eric Robinson Solicitors
December 13, 2023
Collected on
20231213132231

Tim

5

Very easy and very good communications from Kelly and Charlotte for house conveyancing; reasonable fees

Lawyer named in this review: Kelly Cottrell

A representative from Eric Robinson Solicitors responded to this review on 14 December, 2023

Thank you for your comments, all of which have been passed on. We hope you will enjoy a similarly good experience with the firm when you next choose to use us.

Was this review helpful? Yes

Matt
Matt Added 1 year ago Report to admin
Eric Robinson Solicitors
Collected whilst working at Eric Robinson Solicitors
March 11, 2023
Collected on
20230311190056

Matt

5

A massive Thankyou to Kelly & Charlotte for the hard work they did during the purchase of my property.
as a first time buyer they answered all my questions, responded to my emails, explained the process and explained all the legal terms into layman terms so even I could understand them! Would highly recommend Eric Robinsons & especially Kelly Cottrell. She’s an asset to the team at Eric Robinsons

Lawyer named in this review: Kelly Cottrell

A representative from Eric Robinson Solicitors responded to this review on 13 March, 2023

Thank you for your review, and your comments have been passed on to Kelly and Charlotte. We are pleased that we made the process as simple and easy to understand as possible for you, and trust that you will be very happy in your new home.

Was this review helpful? Yes

About Kelly Cottrell

Kelly is a chartered legal executive who joined the firm in 1997, and is based at the firm’s Southampton (Hedge End) office. Kelly has over 20 years’ experience and undertakes all kinds of freehold and leasehold residential conveyancing whether for sellers or buyers.

Languages Spoken: English

Contact Kelly Cottrell

Address

Eric Robinson Solicitors

Vanbrugh House

Grange Drive

Hedge End

Southampton

Hampshire

SO30 2AF



Phone 01489 774825

Website

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