Martine
We had Janek and Megan helping us purchase our home. Very good soliciting Communication from Janek was consistent and clear. Despite huddles from the seller solicitors, Janek informed us about every step of our application advised us the best course of action. We are happy to have chosen Goodlaw solicitors to help us purchase our dream home.
A representative from Goodlaw Solicitors LLP responded to this review on 01 July, 2024
Thank you Martine for your wonderful review of Janek Malysko and Megan Croydon-Miles at our GoodLaw Brighton office. We are delighted you received great communication and clear advice from them. Your kind feedback will be passed on. We hope you enjoy your new dream home and we work with you again in the future.
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Great service
I higly recommend Goodlaw Solicitors and Jabek Malysko in particular. He looked after our purchase case very well .Extremely efficient and responsive. He explained all the point is very easy to underseand way. Great communication abd very knowgable solicitor .Definitely, we use them again .
Lawyer named in this review: Janek Malysko
A representative from Goodlaw Solicitors LLP responded to this review on 30 September, 2024
Hi Hassen. Thank you for your wonderful recommendation! We’re thrilled to hear that Jabek Malysko provided such efficient and responsive service during your purchase case. It’s great to know that he made everything easy to understand and maintained excellent communication throughout the process. We appreciate your trust in Goodlaw Solicitors and look forward to assisting you again in the future!
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Awful experience - felt like I was emailing an AI machine
Every step of the experience was hard and stressful. I felt like I was speaking to an AI machine, who had no customer account management training, and simply did not care or want to help me through the journey. These companies churn this process everyday, so should be offering to making things easier and offer expertise. For the customer, most people do a sales process rarely and it is quite daunting being given pages and pages of information. I did not feel like I had a helping hand at the other end of the email (they pretty much refused to pick up the phone). My contact, lacked attention to detail, often hadn't read things properly and was asking me things I had already answered. They never tried to build any kind of relationship, even when I said I was feeling a bit stressed. When I tried to set up a call to help things, he kept pushing back (talking, even if a quick phone call can clear things quickly and help to build a relationship). After nearly losing the sale, I gave up on my contact at Goodlaw and went directly to the vendors solicitor, and thankfully rescued the sale. They went on holiday without telling me, I felt patronised, they completely lost my trust, not reading things properly. They over complicated things. I can honestly say, they have no idea about the customer. It was utterly awful. I noted that he does not have any reviews on their website, maybe if I had someone else it would have been better.
Lawyer named in this review: Janek Malysko
A representative from Goodlaw Solicitors LLP responded to this review on 18 September, 2024
Hi Natalie. I’m really sorry to hear about your difficult experience. It’s clear that the process was frustrating and stressful for you, and it’s disappointing to hear that you didn’t receive the level of support and attention you expected. Your feedback is valuable and highlights areas where we need to improve. If you’d like to discuss this further or if there’s anything we can do to address your concerns, please let us know. Your satisfaction is important to us, and we want to ensure that future clients have a better experience.
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Highly Recommended for Conveyancing
Our experience through GoodLaw Solicitors with Janek Malysko was fantastic. We found the professional level of communication and support to be brilliant. Our conveyancing journey was completed within the timeframe given and was as smooth as we could have anticipated with any questions or concerns addressed in a timely fashion. We are grateful to Janek and the team for supporting us throughout this process. We considered the service to be of good value.
Lawyer named in this review: Janek Malysko
A representative from Goodlaw Solicitors LLP responded to this review on 22 September, 2023
Hi Jasmin and Paul, Thank you for your brilliant 5 star review of Janek Malysko. We really appreciate the positive feedback you have given and look forward to hopefully working with you again in the future. Your kind words will be forwarded to Janek and Megan in our Brighton office.
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EXCELLENT EXPERIENCE
Janek looked after our recent Conveyancing for a House Sale and Purchase. He was clear, concise, supper efficient. After not experiencing a House Move for over 23 years, he made the whole process very simple, and easy to understand, super responsive to any questions or concerns we had.
We would have absolutely no reservations about recommending him or the practice again.
Lawyer named in this review: Janek Malysko
A representative from Goodlaw Solicitors LLP responded to this review on 26 May, 2023
Thank you for your 5*review of Janek Malysko, we appreciate the positive feedback you have given us. Your kind words have been passed on and look forward to working with you in the future.
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Very responsive
I found Janek very responsive informative and generally helpful
Lawyer named in this review: Janek Malysko
A representative from Goodlaw Solicitors LLP responded to this review on 27 July, 2021
Thank you for your 5* review of Janek Malysko! We will pass this great feedback on to him and we hope to hear from you in the future.
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Upmost to assist us
I would like to thank you again for your services with the stressful sale of our house. You have done your upmost to assist us along the way. So, thank you again.
Lawyer named in this review: Janek Malysko
A representative from Goodlaw Solicitors LLP responded to this review on 27 July, 2021
Thank you so much for your kind review. At GoodLaw Solicitors LLP, we pride ourselves in helping our clients in every way possible. We hope to hear from you, family and friends in the future!
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