I used this firm in September 2017 for my claim against the University of Cambridge. The solicitor Laura Carr provided me with extremely poor service. She failed to advice me how to access free of charge legal services in the UK. She told me that she does not know how to fund claims in the UK and that I should not be doing any claims as they cost a lot of money. I am shocked with her bad advice. Laura Carr failed to informed me about the Legal Aid that I was eligible for and she did not know that many claims including psychiatric injury claims that I asked for are done under 'no win, no fee' arrangements. I am shocked how poorly this woman is advising. Instead of helping me to find legal assistance free of charge that I was entitled to, she issued me quotes for over 3000 pounds to assist me with wasting my time making complaints including OIA. For 3000 pound, a preaction letter is done that activates University insurers to get compensation that I was entitled to get. This solicitor gave me wrong legal advice that caused me a lot of damages. I told her to instruct psychiatric injury report and she failed to do it. She instead asked for 3000 pounds to assist me with complaints that never generate any compensation. I instructed this woman to give me information on how to claim compensation for damages and for this, one needs to issue preaction letters that activate University insurers. She instead said I should do only complaints that never generate compensation and 4 years of personal injury claims cannot be addressed via complaint process. I had discrimination claims that are funded fully by Legal Aid and I missed this opportunity because this firm failed to give me necessary information. They wasted my time and took money and offered legal advice. They even do not know that Legal Aid exists and that there is 'no win, no fee' to do personal injury claims! Absolutely bad service provider.