This company was supporting our seller, who pooled out on the day of simultaneous exchange and completion. Mr. Malcolm Bell and Laura Wickies confirmed readiness of the seller to exchange and complete just 2 days before the agreed date. However one date before the completion date, we are getting message from the seller's estate agent that the seller wants to delay completion and then later on that day that he is withdrawing.

When my solicitors and myself tried to contact Mr. Bell, we were ignored for days and eventually received a very rude and careless emails stating that they dont understand why it is so vital to complete on that particular date (despite the fact that this date was discussed and agreed weeks before) and then when everything eventually collapsed I was told not contact them at all.

We were all packed and ready on the agreed day and paid for man and van as well as made all the required arrangements for completion including getting mortgage paid to my solicitors account. If this company would do their job appropriately, we would at least new couple of days prior to this disaster that it is not going to work out. They were very careless and rude in their communication. They contactend me directly on several occasions when they needed, but when I asked them a question I was told that I can only operate through my solicitors.

Emails I received from Mr. Bell were rude, unprofessional and careless.

4 months process fell apart and the significance of impact on me and my family was much higher due to this company.