They failed to send me vital documents, actively discouraged me from pursuing important aspects purely because they didn't want to do the extra work. The office is an absolute pig sty, and gives you the impression that you will get the same low quality, badly executed service from the people there. Very lazy, uninterested and unprofessional. I would have sacked the unkempt and disorganised Virk if it wasn't too late in the proceedings. I'm not surprised they have disabled comments and reviews on their search engine entry. I imagine they would make for interesting reading.