ok service overall but don’t expect that much personal support
We had a very difficult case at hand and Zahra was eventually good at closing it on time. Throughout the whole process I did not feel very supported and listened to. Many of my emails went unanswered even when I asked for updates or clarifications. Some of the (legal) issues we had I had to intervene with management company directly, as I felt a lack of proactivity, and overall communication to “protect” my interests did not take place. When managed to talk directly Zahra was affable and competent and explained how she was considering and protecting what she thought were my interests but these were not always aligned with what I needed in that moment. I know a great deal of work went behind my back and I understand I wasn’t the only case - but I would have preferred being informed. Overall, communication was the most frustrating part considering the high level of volatility and stress of the process. Nevertheless I am glad eventually it went well.
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