Very professional, hard-working and empathic to the problems of their clients!

Always ready to help, replying promptly, effective and hard-working!

I have never written feedback before, but simply had to for the team at Thornton Jones. Excellence should be rewarded and good customer service appreciated.
Jess and Natalie made the purchase of my home (which was a complex auction property) effortless. Communication was always timely and regular with updates on the process throughout. I threw up a challenging completion date that tied in with my apartment lease running out and they smashed it. Very pleased and would definitely recommend!

I have never written feedback before, but simply had to for the team at Thornton Jones. Excellence should be rewarded and good customer service appreciated.
Jess and Natalie made the purchase of my home (which was a complex auction property) effortless. Communication was always timely and regular with updates on the process throughout. I threw up a challenging completion date that tied in with my apartment lease running out and they smashed it. Very pleased and would definitely recommend!

Our sale and purchase was dealt with very efficiently. Last minute complications with our chain created a great deal of personal stress and anxiety, but Jess and Natalie did everything necessary to get everything over the line and kept us informed throughout the process with excellent communication and the whole process was actually concluded very quickly - it just didn't feel so at the time!

Jessica has been handling the purchase of a flat for my elderly mother-in-law. She has been most helpful and showed great patience with our limited abilities to utilise all of the IT facilities available. Her responses have always been very prompt and addressed any concerns we have had in a clear manner. On the occasion when we attended the local branch office to address potential contact issues and sign relevant the documents, Jessica was patient and made sure that my mother-in-law fully understood any issues which she had initially been a little unsure about. Her help has been much appreciated and greatly helped to smooth a potentially traumatic house moving experience.

Jess Taylor was absolutely incredible from start to finish! This was our first house purchase and Jess was very helpfully knowledgeable in helping us along the way. She always acted with such professionalism and we couldn’t have asked for a smoother house purchase. Jess is a true credit to Thornton Jones.

Good communication throughout the sale of my house process, excellent service. Would definitely use again.

Professional and courteous, answered queries same day, portal easier to use than last time. Good experience would an have recommended Jessica

Jess was patient, supportive, and prompt in completing our new build, responding consistently within hours. I highly recommend her.