Chloe was very helpful start to finish, she was easy to get hold of and answered all queries in full.

Initially a bit confused with app updates and automated emails but always good to have a person of contact and Chloe has been always quick at replying and helpful. Thank you!

Everything was excellent and we were really pleased with how efficient Chloe dealt with our set up.
We did find the emails for every app notification a bit overwhelming.

Easy company to deal with, everything is straight forward, all communications are clear. would strongly advise to use.

Very helpful & dealt with everything quickly, also kept me informed.

Chloe has been excellent throughout and her support has been appreciated.
I was initially concerned about having to do everything through an App as not used to using one, but it was surprisingly easy!

Above and beyond hoping the rest of the journey is as smooth. Because at this point I’m wondering when the hard bit kicks in as I’m
sure buying a home is as hassle. So far absolutely lovely process. Thanks again Lyons Bowe *Chloe Hoskins

As first time buyers we found Chloe excellent in all areas and felt assured that we are in great hands. Thanks for everything

The main things I wanted to highlight are:

- Rhea sent an email requesting we complete outstanding missing documents. When I called her, she couldn't tell me what was missing and just kept saying she'd have to chat to Chloe. When Chloe called back, she realised that the forms hadn't even been sent. That was pretty frustrating.

- My partner called to ask whether our survey being delayed would be an issue and Chloe was unable to help him with any useful advice- It would be really useful if any communications that are sent out about missing documents or payments actually list EXACTLY what is missing. Instead, there are further emails/calls going back and forth asking what's missing and it's really frustrating.

- Moving forwards, we seem to have trainee legal executives allocated to both our sale, purchase and declaration of trust. I have to admit, this doesn't fill me with confidence and feels like you're asking trainees to do the work that fully qualified solicitors should be doing. I used Lyons Bowe previously and had a very good experience, our current experience has been disappointing so far.

Chloe was super helpful. Answered emails quickly and was knowledgeable