Property Legal (manchester) Limited

Not only was their completion statement twice the amount they quoted me. But I had to chase them every step of the way. On the day of completion they were late starting the transfer of funds, despite having the money for over a week. Then sent an email, rather than calling, to say they had got the wrong amounts due to an error on their end. It was delay after delay, despite being no chain. Absolutely shocking. Would 100% advise to NOT use them.

Worst company i have ever dealt with , no communication , had to send documents multiple times , estate agents and vendors solicitors could not get any replies from them
Will never use them again
Queried a charge for £315 for acting on behalf of the lender (Halifax) …to just be told it can be taken off with no explanation what it was , if i hadnt of questioned this they would have simply charged me an extra £315

Whilst the case worker was lovely at the end and she did her utmost with the exchange process and completion, I felt she was over worked which led to major items being missed such as a Lease Extension on the shared ownership property I was selling.
First, the account for my sale was closed by their own doing and it was only after my state agent raised it months later which further delayed the process in which my case worker had to play catch up.
I am also finding out now that the property I bought have significant flood risk and I was not made aware nor advised to have a structural survey done.
I am disappointed with the whole experience esp. when you pay so much for their services you expect them to be thorough and advice you throughout this stressful process.

Poor service from start to finish.

Would not recommend PLS. We used them as our estate agent recommended them and suggested their clients are normally prioritized.
To start, we did not hear from PLS for a few days after our agent instructed them on our behalf, we had to chase and they eventually contacted us saying we "fell through the net", how does one fall through the net?

Throughout the whole process the communication has been awful, we only receive information when we ask for it and even then we only receive short replies with very little information, I contacted our case worker to try and improve the communication as we were first time buyers and a little guidance would have helped but nothing improved from PLS.
I twice asked to speak with a supervisor/manager and was twice told I would be contacted and I'm still waiting for that call.

The tracker is a good idea but it didn't get updated unless I asked why it hadn't, so what's the point in having a tracker if it isn't used by your case workers.

During the whole process I felt like I was an inconvenience to our case worker and like she had better things to do than help me, I was made to feel like our case was the least important.

In one case we were waiting for a document dated 29/6 and only after chasing we received it 25/7.

PLS made our whole process more stressful, more difficult and longer than it should have been, we were first time buyers buying a chain free property and it should not have taken as long as it did.

Would never use again and would never recommend!!

I am very dissatisfied with the service I have received from PLS Solicitors and to address a significant issue regarding unexpected additional fees that have been added to my account without prior discussion or consent.

I initially engaged PLS Solicitors with the expectation of a professional and transparent legal service for my matter, and I was provided with an initial quote of £1,600 for the services required. However, my experience has been far from satisfactory, and I am currently facing an invoice for £2,800, which includes an additional £1,200 in fees that were never discussed or agreed upon.

The lack of transparency regarding these additional charges is deeply concerning

Furthermore, throughout the course of my engagement with your firm, I have encountered numerous issues with the quality and timeliness of the legal services provided. These issues have led to delays and a lack of progress in my matter, which is both frustrating and unacceptable.