Et Law Limited

I used them for sale& purchase of my house. They were recommended by Edward Mellor.
They contacted me only once, at the beginning, just to say that Mellor has recommended them, take £83 from me & and send their paperwork.

I have never received any contact details to solicitor that is dealing with my sale and purchase ie phone number or email address.
I rang them 2 weeks after my sale to check what's going on and I have been told that nothing.
I have tried few times. Solicitor was always not available, busy or at lunch. I left messages, but no one came back to me. I've been told that I can send them an email. When I told receptionist that at the moment I have nothing to write on the call has ended. I rang again and asked for an email address, but even then no one replied.

When I rang again I've been told that they didn't contact anyone yet, they don't know about my buyers and who their solicitor is. They asked me if I sold my house??? Et law said that they will have to contact Mellor to get all the details. They couldn't confirm what is the next step or what are we waiting for. They had no idea how long this will take.
They changed my solicitor from Sarah Larocca to Sophie McGrogan. It didn't help. She went on holiday and there was no one else who was dealing with my sale and purchase during her absence.
When sellers where asking for updates, Et Law was saying that they are waiting for me, that I'm delaying everything.
I only got updates from Et Law when I complained to Edward Mellor.
They sounded very unprofessional and unsure of what is going on.
I finally decided that my mental health is more important than little bit of delay, so I have changed my solicitor.
This was the best decision ever.
I don't recommend Et Law.

An appalling service that is difficult to understand. Please avoid if buying a property. I cannot emphasise enough how you need to stay away from this firm. I was buying a 2 bed apartment in Warrington with no chain. 29 weeks of non action by solicitor and the seller pulled out. This must be one of the slowest solicitors firm in the UK and they have messed up my move to my first home. Whoever runs this practice needs to seriously reflect on the awful service they provide. I suspect the solicitors are overworked and there is a duty of care issue there also. I would be concerned about the possible impact to mental health of clients who are unlucky enough to use this firm. Lots to worry about when thinking about this firm.

ET Law were our vendors' solicitors. It should have been a simple chain-free conveyance. Instead it failed to complete. Long delays in communication and failure to sort out the most basic points of the contract caused the wholly avoidable collapse. Right at the end, precipitating the collapse, they claimed they had phoned our solicitors but got no reply. Our solicitors say there was no such call. It's up to you to judge who was telling the truth.

This review is for a different branch.

I did not have a good experience working with Natalie Shriane(working under Carol Sullivan). The only thing they were prompt about is getting the payment. I started my process on May 1st week. It ended just recently on July 26th with multiple pushes from my end and escalation to the point of contact who referred this ET Law firm. All the time they state that either the assistants are OOO or the conveyancing executive is OOO. Each query I raised took 3 weeks to get a response(without considering the delay from seller side). This 3 weeks is just their time window(just for forwarding the mail). I was literally shocked to know that they take a mail confirmation from the seller's solicitor side without asking for actual proof in certain matters. They dont forward all the documents unless specifically asked to. They dont respond for any mails and will assure to give a call back which you will never receive. I almost lost the sale as my sellers were agitated by the delay and I had to ask sorry for the only mistake of choosing them out of good will.