Very basic transaction of a house purchase between family members with no mortgage and no chain. Should have been extremely fast but took 7 months.
Multiple times we provided all the information we were asked for, but every time there were additional hurdles to jump over, requesting information that was excessive and unnecessary.
Poor communication, we asked a number of times to speak to the solicitor in charge, or even for their name, which was refused. Rude, unhelpful staff.
Lifetime ISA funds drawn down 4 months before we completed.
Wanted to make a complaint but we were told that if we did it would affect the transaction.
Refused to speak to the person we had given authority to deal with the matter while I was overseas.
So many other issues, we have never had such a poor experience in any other transaction and could not regret using Wilsons more