AVOID AVOID AVOID
AVOID AVOID AVOID.
at the Guiseley branch, especially Rebecca Austin. This woman thinks £££££
Took on my very frail 92 year old Mothers will 2 weeks before she died. Without checking her capacity to understand everything this woman has said to her. Mum was at the beginning of Dementia, the denial stage and was starting to get tested but kept cancelling the visits. Mum thought her next door neighbour was a solicitor too but wasn’t, they just manipulated her into going with Ison Harrison’s at Guiseley. At the time of Rebecca going round to mums to take on another will Mum had a broken wrist from a fall, her hand and arm was completely black but never asked what Mum had done. Although the fall was a week before Rebecca came to Mums house, and still made her sign the will with a heavily bruised hand.
At the time of Mums death I rang Rebecca to inform her of the sad news. At no point did this woman pass on her condolences!!!
Rebecca has breached GDPR twice ! Accusations and assumptions towards us without checking facts first.
I sent a complaint in as per their protocol, and after eight weeks not had an acknowledgment or reply. Please look up the protocol for Ison Harrison solicitors.
I asked a question with regards to certification of my self and daughter never got an answer to my question, but came back avoiding the direct question.
Myself and my daughter work at a vets and wanted to know if the senior vets could certify. I already knew the answer but they just wouldn’t respond. Rebecca just seems applied to making our lives even more difficult.
Got a reply 21st May saying they had answered me on the 9th April and to look in my spam 😆 I’ve been emailing them for ages why would it go to spam ? Guess what ? Nothing in spam.
They addressed only 1 GDPR breach by saying they never posted to the wrong person !! But not addressed the 2nd GDPR breach and have evidence it was sent and discussed !!
This woman agreed to have my family home cleared without inviting me to come along for any personal items left. Personal items like family photos, gone.
She is spending the estate money by agreeing to trees being felled, as next door neighbour has requested it. Mum denied the request for years as it’s a sentiment tree. The neighbour has requested this before new neighbours move in and then they deny it too at their cost.
Absolute shocking service. The taking advantage of a 92 year old woman is my biggest bug bear.
Please avoid this company.
I will keep updating this review to keep it at the top to keep people informed.