I had never been in this situation before. Laura Gallacher reassured me and was so understanding in what turned out to be a lengthy injury with twists and turns along the way.
I had prompt action to see the specialists I required and at every step she explained the process, gave me a time scale and a reassuring email or phone call.
I am extremely grateful Laura for your empathy and calming voice. It was a very scary time for me. A process I knew nothing about. You made it much easier to understand the steps of the process.
My outcome was amazing as you said yourself. I’m sure it was because of your knowledge and skills gathering information and writing reports.
Thank you.

I would like to thank Lauren for all her efforts in a very difficult claim that took over 2 years to come to fruition and was very pleased with the final outcome
Grahame

Following a road traffic accident where my car was written off I was contacted by Rachael at Harper MacLeod. Rachael has been extremely helpful, friendly and efficient. She has kept me up to date with the process and aware of the next steps. Great service all round.