Recommended to us by two friends, independently, we had a really good experience overall with our house move (buy and sell, with a chain); We’ve only used smaller setups with one or a handful of solicitors in the past, and the Russell & Russell operation felt much “bigger” in comparison. The upside is lots of automation and fast responses, with much of the work done via an electronic system early on (app + online), and then through emails from lots of different paralegals later on in the process. The downside is that this can occasionally be a little inconsistent and even confusing (especially if you’re buying and selling two different properties). However, as exchange and completion approached, a single conveyancer took the lead, and our experience from that point on was brilliant. Great advice, given fast, from a single point of contact (thank you, Laura Muir). Overall Russell & Russell will likely suit most people very well, particularly if you prefer online/apps/email.